Countingup incident

Provider outage affecting in-app messaging

Ongoing since 11:52 AM UTC, affecting 🙋 Customer support.

investigating Nov 03, 2026, 11:52 AM UTC

We've been notified of technical difficulties impacting our in-app messaging 💬. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Our team are working through conversations that have been initiated but may not have received a response. Emails to [email protected] are unaffected 📧 💬 Need help? Our team will respond to your in-app message queries as they can.

Started
Nov 03, 2026, 11:52 AM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
Nov 03, 2026, 11:52 AM UTC

Affected components

🙋 Customer support

Update timeline

  1. investigating Nov 03, 2026, 11:52 AM UTC

    We've been notified of technical difficulties impacting our in-app messaging 💬. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Our team are working through conversations that have been initiated but may not have received a response. Emails to [email protected] are unaffected 📧 💬 Need help? Our team will respond to your in-app message queries as they can.

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