Countingup incident
Provider outage affecting Countingup card payments
Resolved after 1 hour 23 minutes, affecting 💳 Card payments and 💷 Cash withdrawals, on April 19, 2026.
Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 19, 2026, 10:19 AM UTC
One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Apr 19, 2026, 10:42 AM UTC
We are continuing to investigate this issue.
- investigating Apr 19, 2026, 10:43 AM UTC
Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused.
- monitoring Apr 19, 2026, 10:57 AM UTC
Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
- resolved Apr 19, 2026, 11:42 AM UTC
This incident has been resolved.
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