Countingup incident
Provider outage affecting inbound and outbound account transfers
Resolved after 6 hours 23 minutes, affecting 📥 Inbound account transfers and 📤 Outbound account transfers, on April 9, 2026.
This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 09, 2026, 08:07 AM UTC
One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Apr 09, 2026, 12:05 PM UTC
Our provider has identified the issue and is currently working on processing the affected Faster Payments.
- investigating Apr 09, 2026, 02:29 PM UTC
We are continuing to investigate this issue.
- resolved Apr 09, 2026, 02:30 PM UTC
This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused.
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