Countingup incident

Provider outage affecting inbound and outbound account transfers

Notice Resolved View vendor source →

Countingup experienced a notice incident on April 9, 2026 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 08:07 AM UTC
Resolved
Apr 09, 2026, 02:30 PM UTC
Duration
6h 23m
Detected by Pingoru
Apr 09, 2026, 08:07 AM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers

Update timeline

  1. investigating Apr 09, 2026, 08:07 AM UTC

    One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Apr 09, 2026, 12:05 PM UTC

    Our provider has identified the issue and is currently working on processing the affected Faster Payments.

  3. investigating Apr 09, 2026, 02:29 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 09, 2026, 02:30 PM UTC

    This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused.