CompanyCam had 38 outages in the last 2 years totaling 182h 51m of downtime — averaging 1.6 incidents per month.
There were 38 CompanyCam outages since October 20, 2025 totaling 182h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We believe that we have found the source of the issue. Working on the fix.
Advanced Checklists should be abled to renamed, duplicated, deleted by Admins and Managers now. Close/reopen the mobile app. Or 'refresh' on web.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating an issue affecting walkthrough notes on mobile. Customers may experience notes that show a blank screen. We will provide updates here as we learn more.
The issue has been identified and a fix is being tested.
Walkthroughs are confirmed working correctly via a bugfix. Some users may need to restart their app if they aren't seeing Walkthroughs working at first.
We’re currently investigating an issue causing data to not load in the app. Some users may have issues fetching data. Our team is working to restore normal functionality. We apologize for the disruption and will provide another update as more information becomes available.
The issue affecting data loading has been resolved, and the app is now functioning normally. All information should be loading as expected.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The app is down and unresponsive. We are investigating.
App is recovering but photo upload/processing seems delayed. We're continuing our investigation.
The app is up in a degraded performance state (delayed photo / background work). We will continue to monitor the situation.
The photo / uploads queue is caught up and behaving normally. We will continue to monitor the situation.
App has been operating as expected for last few hours. We will continue our post-incident actions to reduce the likelihood of this happening in the future.
Users on web and mobile are unable to convert Pages and Files to Checklists. We are currently investigating the issue.
This incident has been resolved.
Investigating issue: User on the web and mobile apps are unable to export PDFs, when attempting an error message is displayed that something went wrong.
We are continuing to investigate this issue.
This incident has been resolved.
Admins are unable to perform actions that change/make-new-things in the Corporate Portal (i.e. i.e. export checklists, create checklist template). Reading/viewing things in Portal continues to work.
Fix is deployed. Running extra tests to validate.
We are seeing positive results from testing. Will continue to monitor this issue for a few more hours.
This incident has been resolved.
The team is currently investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue. Page PDF Exports are functional on Mobile.
The issue has been identified, and the team is working towards a fix.
The team has fixed the issue. Page PDF Exports on Web are operational. Thanks for your patience!
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
Search on web should be functional for all users. Thank you for your patience!
We are currently investigating an issue affecting Pages. Customers cannot export a page to PDF if it contains images. We will provide updates here as we learn more.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented and tested.
A fix has been implemented and we are monitoring the results.
AI created Pages are able to updated normally. Thanks for your patience today!
We're currently experiencing errors related to a ServiceTitan service interruption. The error indicates their service is suspended for maintenance. We will share an update as soon as we have one. We appreciate your patience in the meantime.
This incident has been resolved.
The issue has been identified on mobile version 10.0.20 and our engineering team is working on a fix.
The issue affecting Page content when renaming a Page from the list view in mobile version 10.0.20 and 10.0.22 has been resolved. Content is being retained even after a rename. Thanks for your patience today!
We are currently investigating an issue affecting connections between CompanyCam and Jobber. Some users may experience disruptions when syncing or accessing Jobber-linked data. Our team is actively working on a resolution and we expect this to be fully resolved by 10:00 AM EST on April 28th.
Connections between CompanyCam and Jobber are back to normal.
'Guest Access' is currently being paywalled for Pro and Premium customers when it shouldn't be. Team is investigating.
'Smart Groups' is also affected. Applying fix to restore proper access for both Smart Groups and Guest Access.
Fix has been applied. Team is monitoring the situation.
Applying a second fix. Team continues to monitor the situation.
This incident has been resolved.
Known affected services: - Dropbox/Sharepoint/Pipedrive sync is delayed - Google calendar syncing is delayed - Recap Emails are delayed - Certain counts in the app aren't been updated
Background work is catching up. Team is monitoring for signs of increasing delays.
Background work delay is moving back to normal levels. Team will continue monitor. Though resolving this occurrence of this issue.
Our app is freezing when zooming in on a photo. Potentially impacting 1% of users on iOS (v10.0.14). We are investigating. If your app freezes, please restart the app (close, open it). Avoid zooming in on photos.
Root cause identified. The Team is testing a fix. We are aiming to do an over-the-air update. Update will apply on application start.
Over-the-air fix has been released. Restart the app with a good network connection in order to receive the update. We are monitoring the situation to verify that the update is being applied successfully.
Over-the-air updates are being applied successfully. Restart the app with a good network connection in order to receive the update if your app is freezing when zooming in on a photo.
Elevated database CPU load on the writer DB caused degraded performance across the platform. Users may have experienced slow page loads, delayed uploads, and request timeouts.