Resolved after 5 hours 12 minutes, affecting API and Web App and 1 more, on July 15, 2026.
App has been operating as expected for last few hours. We will continue our post-incident actions to reduce the likelihood of this happening in the future.
Affected components
Update timeline
- investigating Jul 15, 2026, 03:04 PM UTC
The app is down and unresponsive. We are investigating.
- investigating Jul 15, 2026, 03:09 PM UTC
App is recovering but photo upload/processing seems delayed. We're continuing our investigation.
- monitoring Jul 15, 2026, 03:36 PM UTC
The app is up in a degraded performance state (delayed photo / background work). We will continue to monitor the situation.
- monitoring Jul 15, 2026, 03:47 PM UTC
The photo / uploads queue is caught up and behaving normally. We will continue to monitor the situation.
- resolved Jul 15, 2026, 08:17 PM UTC
App has been operating as expected for last few hours. We will continue our post-incident actions to reduce the likelihood of this happening in the future.
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