CompanyCam incident
Some users on an active trial are seeing "Your account is currently inactive." when trying to log in via the mobile app
Major Vendor's status page →
Resolved after 54 minutes, affecting Mobile App, on July 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Mobile App
Update timeline
- investigating Jul 21, 2026, 05:39 PM UTC
We are currently investigating this issue.
- investigating Jul 21, 2026, 05:59 PM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2026, 06:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 06:33 PM UTC
This incident has been resolved.
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