CommCare HQ Outage History

Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.

Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.

Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.

Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.

Dear Users, We are currently experiencing slowness on india.commcarehq.org. Our engineering team is investigating and we will provide an update in the next 30 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.

Dear Users, We are continuing to investigate the slowness on india.commcarehq.org. Our engineering team is working to resolve the issue as quickly as possible. We will provide further updates as they become available. We sincerely apologize for the inconvenience.

Dear Users, We are investigating an issue affecting Android users where the CommCare mobile app prompts users to update via the Google Play Store, even when no CommCare update is currently available. This issue impacts apps configured with forced updates, which may prevent users from continuing to use the mobile app. Our team is investigating this issue on priority. We will share updates as soon as more information becomes available.

Dear Users, The issue that caused some Android users to see an update prompt when no CommCare update was available has been resolved. The incorrect prompt should no longer appear, and normal app functionality has been restored. We sincerely apologize for the disruption and appreciate your patience. If you have any questions or continue to experience issues, please contact us at [email protected]

Dear users, We are investigating an issue where the Expression Editor may appear blank when editing display or validation conditions in the Form Builder. Our team is actively working on a fix and will share updates as they become available.

Dear User, We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Dear users, We are currently experiencing an issue on CommCare HQ where the most recent data may not be appearing in reports, exports, or the bulk data editing tool. Our development team is actively investigating this matter and treating it as a top priority. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear Users, We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.