CM.com Outage History
CM.com is up right nowPingoru has recorded 169 incidents for CM.com: 169 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 117 of 720 (16%) |
| May 2026 | 13 | 44 of 744 (6%) |
| June 2026 | 19 | 50 of 720 (7%) |
| July 2026 | 17 | 91 of 744 (12%) |
| August 2026 | 8 | 34 of 744 (5%) |
| September 2026 | 15 | 54 of 720 (7%) |
| October 2026 | 19 | 88 of 574 (15%) |
Incidents, newest first
Minor May 21, 2026 Agent Inbox delay in processing tasks 2h 12m Agent Inbox
Started May 21, 2026, 12:15 PM UTC· resolved May 21, 2026, 02:27 PM UTC
- investigating May 21, 2026, 12:15 PM UTC
Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
- investigating May 21, 2026, 01:05 PM UTC
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
- monitoring May 21, 2026, 01:42 PM UTC
Traffic is processed normally. All previously delayed tasks have been processed.
- resolved May 21, 2026, 02:27 PM UTC
This incident has been resolved.
Minor May 20, 2026 Operator Service Interruption - FR - Orange France - 20801 1h 43m Mobile network operators: France
Started May 20, 2026, 12:28 AM UTC· resolved May 20, 2026, 02:11 AM UTC
- identified May 20, 2026, 12:28 AM UTC
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
- monitoring May 20, 2026, 01:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 02:11 AM UTC
This incident has been resolved.
Minor May 18, 2026 IPP Gateway - intermittent transaction issues 22h 38m Gateway
Started May 18, 2026, 08:25 AM UTC· resolved May 19, 2026, 07:04 AM UTC
- investigating May 18, 2026, 08:25 AM UTC
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
- monitoring May 18, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 07:04 AM UTC
This incident has been resolved.
Minor May 7, 2026 Native Voice - degraded performance 1h 29m Native Voice
Started May 07, 2026, 12:09 PM UTC· resolved May 07, 2026, 01:38 PM UTC
- investigating May 07, 2026, 12:09 PM UTC
We are currently investigating this issue.
- investigating May 07, 2026, 12:18 PM UTC
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
- monitoring May 07, 2026, 12:26 PM UTC
In and outbound calling is working, our team continues to investigate this issue further.
- resolved May 07, 2026, 01:38 PM UTC
This incident has been resolved.
Minor May 7, 2026 HALO - tool call failures 3h 59m Studio
Started May 07, 2026, 08:50 AM UTC· resolved May 07, 2026, 12:49 PM UTC
- investigating May 07, 2026, 08:50 AM UTC
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
- identified May 07, 2026, 08:50 AM UTC
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
- identified May 07, 2026, 09:05 AM UTC
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
- monitoring May 07, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 12:49 PM UTC
This incident has been resolved.
Major May 5, 2026 In Person Payments - Gateway is experiencing unexpected issues. 1h 22m Gateway
Started May 05, 2026, 09:40 PM UTC· resolved May 05, 2026, 11:02 PM UTC
- investigating May 05, 2026, 09:40 PM UTC
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
- monitoring May 05, 2026, 10:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 11:02 PM UTC
This incident has been resolved.
Minor May 5, 2026 Scripted Chatbot degraded performance 1h 48m Scripted Chatbot
Started May 05, 2026, 07:31 AM UTC· resolved May 05, 2026, 09:20 AM UTC
- identified May 05, 2026, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:20 AM UTC
The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
Major April 24, 2026 Pay - Unable to process transactions through Omnipay 35m Gateway, Merchant Portal, Processor Connections, DocData PSP and 1 more
Started Apr 24, 2026, 11:28 AM UTC· resolved Apr 24, 2026, 12:03 PM UTC
- investigating Apr 24, 2026, 11:28 AM UTC
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
- investigating Apr 24, 2026, 11:44 AM UTC
We are continuing to investigate this issue.
- investigating Apr 24, 2026, 11:53 AM UTC
We are continuing to investigate this issue.
- resolved Apr 24, 2026, 12:03 PM UTC
This incident has been resolved.
Minor April 22, 2026 Agent Inbox: slow responses 7h 13m Agent Inbox
Started Apr 22, 2026, 07:46 AM UTC· resolved Apr 22, 2026, 03:00 PM UTC
- investigating Apr 22, 2026, 07:46 AM UTC
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
- investigating Apr 22, 2026, 08:54 AM UTC
We are continuing to investigate this issue.
- identified Apr 22, 2026, 09:47 AM UTC
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups. This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal. Our engineers are still working on restoring normal queue processing. In/Outgoing traffic may still be delayed.
- monitoring Apr 22, 2026, 11:47 AM UTC
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
- resolved Apr 22, 2026, 03:00 PM UTC
This incident has been resolved.
Minor April 20, 2026 Failed transactions on payment terminals. 1h 41m Gateway, Electronic Cash Register
Started Apr 20, 2026, 01:48 PM UTC· resolved Apr 20, 2026, 03:30 PM UTC
- investigating Apr 20, 2026, 01:48 PM UTC
We are currently investigating this issue.
- resolved Apr 20, 2026, 03:30 PM UTC
This incident has been resolved.
Notice April 20, 2026 Texter - Unavailable test nodes 8h 29m Texter
Started Apr 20, 2026, 01:33 AM UTC· resolved Apr 20, 2026, 10:02 AM UTC
- investigating Apr 20, 2026, 01:33 AM UTC
We are currently investigating an issue affecting texter. Test nodes are not available for testing.
- monitoring Apr 20, 2026, 09:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 20, 2026, 09:23 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2026, 10:02 AM UTC
This incident has been resolved.
Minor April 18, 2026 Email gateway API experiencing delivery issues –
Started Apr 18, 2026, 08:01 PM UTC· resolved Apr 18, 2026, 08:01 PM UTC
- monitoring Apr 18, 2026, 08:01 PM UTC
Apr 18, 22:01 CEST Resolved - This incident has been resolved. Apr 18, 21:28 CEST Investigating - We are currently investigating this issue.
Major April 17, 2026 Seated Ticketing - Database outage –
Started Apr 17, 2026, 03:12 PM UTC· resolved Apr 17, 2026, 03:12 PM UTC
- monitoring Apr 17, 2026, 03:12 PM UTC
Apr 17, 17:12 CEST Resolved - This incident has been resolved. Apr 17, 16:30 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 17, 16:23 CEST Investigating - We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards. Scanning tickets should still work.
Minor April 17, 2026 Service Interruption Texter –
Started Apr 17, 2026, 11:22 AM UTC· resolved Apr 17, 2026, 11:22 AM UTC
- monitoring Apr 17, 2026, 11:22 AM UTC
Apr 17, 13:22 CEST Resolved - This incident has been resolved. Apr 17, 10:42 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 17, 09:53 CEST Identified - The issue has been identified and our engineers are working on a fix. Apr 17, 04:21 CEST Investigating - We are currently experiencing a service interruption with Texter. Our engineers are looking into this.
Minor April 15, 2026 CM Payments - PSP - Service Interruption –
Started Apr 15, 2026, 11:58 PM UTC· resolved Apr 15, 2026, 11:58 PM UTC
- monitoring Apr 15, 2026, 11:58 PM UTC
Apr 16, 01:58 CEST Resolved - This incident has been resolved. Apr 16, 01:31 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 16, 00:56 CEST Investigating - We are currently investigating an issue affecting PSP services.
Minor April 15, 2026 Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 –
Started Apr 15, 2026, 12:07 PM UTC· resolved Apr 15, 2026, 12:07 PM UTC
- monitoring Apr 15, 2026, 12:07 PM UTC
Apr 15, 14:07 CEST Resolved - This incident has been resolved. Apr 15, 11:27 CEST Investigating - Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body. We are checking with them in order to see this resolved.
Minor April 15, 2026 Verification & Sign - Scheduled Maintenance –
Started Apr 15, 2026, 06:28 AM UTC· resolved Apr 15, 2026, 06:28 AM UTC
- monitoring Apr 15, 2026, 06:28 AM UTC
Apr 15, 08:28 CEST Completed - The scheduled maintenance has been completed. Apr 15, 08:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 10:41 CEST Scheduled - Due to continuous improvements made to our Verification & Sign services, we have scheduled a 2 hour maintenance window for our Verification & Sign platform. During this maintenance window a short interruption of service may be experienced. If you have any questions or experience issues, please contact us via https://support.cm.com
Minor April 13, 2026 Agent Inbox - Delay in handovers and processing of tasks –
Started Apr 13, 2026, 10:01 PM UTC· resolved Apr 13, 2026, 10:01 PM UTC
- monitoring Apr 13, 2026, 10:01 PM UTC
Apr 14, 00:01 CEST Resolved - This incident has been resolved. Apr 13, 15:46 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 13, 14:31 CEST Investigating - We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Minor April 11, 2026 Mobile Service Cloud - Service Interruption –
Started Apr 11, 2026, 10:54 AM UTC· resolved Apr 11, 2026, 10:54 AM UTC
- monitoring Apr 11, 2026, 10:54 AM UTC
Apr 11, 12:54 CEST Resolved - This incident has been resolved. Apr 11, 11:07 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 11, 10:40 CEST Investigating - We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Minor April 9, 2026 Scripted Chatbot scripts are experiencing issues –
Started Apr 09, 2026, 09:24 AM UTC· resolved Apr 09, 2026, 09:24 AM UTC
- monitoring Apr 09, 2026, 09:24 AM UTC
Apr 9, 11:24 CEST Resolved - This incident has been resolved. Apr 9, 10:57 CEST Update - We are continuing to monitor for any further issues. Apr 9, 10:56 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 9, 09:52 CEST Investigating - We are currently investigating this issue.
Minor April 2, 2026 MSC - Mobile Service Cloud - Service Interruption –
Started Apr 02, 2026, 02:45 PM UTC· resolved Apr 02, 2026, 02:45 PM UTC
- monitoring Apr 02, 2026, 02:45 PM UTC
Apr 2, 16:45 CEST Resolved - This incident has been resolved. Apr 1, 10:02 CEST Investigating - We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000
Minor April 2, 2026 Delivery delays towards FR - Orange (20801) –
Started Apr 02, 2026, 12:37 PM UTC· resolved Apr 02, 2026, 12:37 PM UTC
- monitoring Apr 02, 2026, 12:37 PM UTC
Apr 2, 14:37 CEST Resolved - This incident has been resolved. Apr 2, 12:43 CEST Investigating - We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
Minor March 31, 2026 Scheduled maintenance Mobile Service Cloud - Native Voice –
Started Mar 31, 2026, 09:00 PM UTC· resolved Mar 31, 2026, 09:00 PM UTC
- monitoring Mar 31, 2026, 09:00 PM UTC
Mar 31, 23:00 CEST Completed - The scheduled maintenance has been completed. Mar 31, 22:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 30, 14:39 CEST Scheduled - As part of our ongoing efforts to improve service quality, we will perform scheduled maintenance on our Mobile Service Cloud - Native Voice integration on Tuesday, March 31, between 22:00 and 23:00 (CET). During this maintenance window, you may experience up to 10 minutes of downtime. The Voice Platform and other Mobile Service Cloud integrations are not affected by this maintenance. Should have any issues after the change, please contact us via [email protected] Best regards, CM Voice Team
Minor March 30, 2026 Scheduled Maintenance Global Ticket / Museums & Parks –
Started Mar 30, 2026, 03:02 PM UTC· resolved Mar 30, 2026, 03:02 PM UTC
- monitoring Mar 30, 2026, 03:02 PM UTC
Mar 30, 17:02 CEST Completed - The scheduled maintenance has been completed. Mar 27, 10:46 CET Update - During the maintenance, we identified an issue where some ticket prices were not correctly stored in our database starting Wednesday 25th of March, ending Thursday 26th of March 17:00h. The root cause has been identified and resolved, meaning this issue will not occur again moving forward. At this time, we are working on retroactively restoring the missing data in our database. As a result, statistics and exports within the CMS may currently be affected. We expect the missing data to be fully restored early next week. Thank you for your understanding and patience. If you have any questions or notice anything unusual, please contact your Customer Success Manager. Mar 24, 16:59 CET Update - Migration concluded successfully. Maintenance will continue 25th of March. Expect small outages during the day. We will update as necessary. Mar 24, 07:42 CET Update - Migration in progress. Small outages can occur. Mar 23, 11:18 CET Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 23, 11:18 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 23, 11:17 CET Scheduled - We would like to inform you of planned maintenance starting on Monday 23rd and ending Monday 30th EOD. This maintenance will improve speed and security on the GT platform, and is considered standard. Impacted services are: Global Ticket / Museum & Parks ticketshops Global Ticket / Museum & Parks CMS Global Ticket / Museum & Parks external integrations We will be using a phased approach to this update which should ensure minimal to no disruption. Therefore we expect no impact on Ticketshop availability: tickets will remain available for purchase as usual. If you do notice anything unusual during or after the maintenance window, please reach out to your Customer Success Manager, and we will address it as quickly as possible.
Minor March 26, 2026 Operator Service Interruption - SE - Tele2 - 24007 –
Started Mar 26, 2026, 02:13 PM UTC· resolved Mar 26, 2026, 02:13 PM UTC
- monitoring Mar 26, 2026, 02:13 PM UTC
Mar 26, 15:13 CET Resolved - This incident has been resolved. Mar 26, 11:58 CET Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 11:22 CET Investigating - SE - Tele2 - 24007 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.