CM.com experienced a minor incident on May 7, 2026 affecting Studio, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:50 AM UTC
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
- identified May 07, 2026, 08:50 AM UTC
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
- identified May 07, 2026, 09:05 AM UTC
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
- monitoring May 07, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 12:49 PM UTC
This incident has been resolved.