CM.com incident

MSC - Mobile Service Cloud - Service Interruption

Minor Resolved View vendor source →

CM.com experienced a minor incident on April 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 02:45 PM UTC
Resolved
Apr 02, 2026, 02:45 PM UTC
Duration
—
Detected by Pingoru
Apr 02, 2026, 02:45 PM UTC

Update timeline

  1. monitoring Apr 02, 2026, 02:45 PM UTC

    Apr 2, 16:45 CEST Resolved - This incident has been resolved. Apr 1, 10:02 CEST Investigating - We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000