CM.com Outage History
CM.com is up right nowPingoru has recorded 169 incidents for CM.com: 169 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 117 of 720 (16%) |
| May 2026 | 13 | 44 of 744 (6%) |
| June 2026 | 19 | 50 of 720 (7%) |
| July 2026 | 17 | 91 of 744 (12%) |
| August 2026 | 8 | 34 of 744 (5%) |
| September 2026 | 15 | 54 of 720 (7%) |
| October 2026 | 19 | 88 of 576 (15%) |
Incidents, newest first
Minor March 26, 2026 Operator Service Interruption - NL - Odido (20416) –
Started Mar 26, 2026, 02:12 PM UTC· resolved Mar 26, 2026, 02:12 PM UTC
- monitoring Mar 26, 2026, 02:12 PM UTC
Mar 26, 15:12 CET Resolved - This incident has been resolved. Mar 26, 14:24 CET Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 12:37 CET Investigating - NL - Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Minor March 24, 2026 Scheduled maintenance General Admission / NXTGN –
Started Mar 24, 2026, 02:30 AM UTC· resolved Mar 24, 2026, 02:30 AM UTC
- monitoring Mar 24, 2026, 02:30 AM UTC
Mar 24, 03:30 CET Completed - The scheduled maintenance has been completed. Mar 24, 00:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 17, 21:50 CET Scheduled - We will be performing maintenance to our General Admission / Ticketing NXTGN platform. This maintenance will improve the ticketing platform experience and finalize the migration from the old ticketing app towards the new NXTGN platform. Our services will be fully unreachable during this time. Impacted services are: - NXTGN dashboard - NXTGN shop (sales.ticketing.cm.com) - Ticket download and personalization - CM Ticket scan app (Entrance Management is not impacted)
Notice March 23, 2026 Mobile Service Cloud, Handover issues – Agent Inbox, Web Conversations
Started Mar 23, 2026, 01:44 PM UTC· resolved Mar 23, 2026, 01:44 PM UTC
- resolved Mar 23, 2026, 01:44 PM UTC
Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.
Minor March 19, 2026 Operator Service Interruption - NL - Odido - 20416 –
Started Mar 19, 2026, 06:58 PM UTC· resolved Mar 19, 2026, 06:58 PM UTC
- monitoring Mar 19, 2026, 06:58 PM UTC
Mar 19, 19:58 CET Resolved - This incident has been resolved. Mar 19, 10:02 CET Investigating - We are currently seeing an issue with incoming messages from the Operator Odido, we are working with the operator to resolve the issue.
Minor March 18, 2026 Possible degraded voice quality due to external network issues. –
Started Mar 18, 2026, 10:47 AM UTC· resolved Mar 18, 2026, 10:47 AM UTC
- monitoring Mar 18, 2026, 10:47 AM UTC
Mar 18, 11:47 CET Resolved - This incident has been resolved. Mar 18, 10:17 CET Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 10:07 CET Investigating - We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.
Minor March 17, 2026 Conversational AI cloud - CMS : Test Center not working –
Started Mar 17, 2026, 10:29 AM UTC· resolved Mar 17, 2026, 10:29 AM UTC
- monitoring Mar 17, 2026, 10:29 AM UTC
Mar 17, 11:29 CET Resolved - This incident has been resolved. Mar 17, 10:55 CET Investigating - Test Center in CAIC CMS is not working. Product team is busy investigating.
Minor March 10, 2026 Conversational AI cloud - CMS –
Started Mar 10, 2026, 09:27 AM UTC· resolved Mar 10, 2026, 09:27 AM UTC
- monitoring Mar 10, 2026, 09:27 AM UTC
Mar 10, 10:27 CET Resolved - The fix has been implemented successfully and verified to have resolved the issue. Mar 10, 10:13 CET Update - We are continuing to work on a fix for this issue. Mar 10, 10:13 CET Identified - We have identified an issue when trying to publish AI Cloud. The issue has been identified and we are working on a Fix.
Minor March 7, 2026 Operator Service Interruption - Telefonica O2 Germany (26207) –
Started Mar 07, 2026, 09:10 PM UTC· resolved Mar 07, 2026, 09:10 PM UTC
- monitoring Mar 07, 2026, 09:10 PM UTC
Mar 7, 22:10 CET Resolved - This incident has been resolved. Mar 6, 09:35 CET Investigating - We are currently investigating this issue.
Minor March 2, 2026 Operator Service Interruption - FR - Free Mobile 47m Mobile network operators: France
Started Mar 02, 2026, 09:17 AM UTC· resolved Mar 02, 2026, 10:05 AM UTC
- investigating Mar 02, 2026, 09:17 AM UTC
FR - Free Mobile is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic will be queued. We are investigating the incident.
- monitoring Mar 02, 2026, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 10:05 AM UTC
This incident has been resolved.
Minor February 26, 2026 Login Issue 1h 45m Website
Started Feb 26, 2026, 07:14 AM UTC· resolved Feb 26, 2026, 09:00 AM UTC
- investigating Feb 26, 2026, 07:14 AM UTC
Some users may experience difficulties signing into their account and/or receiving emails from CM.com This issue is currently being investigated.
- identified Feb 26, 2026, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2026, 08:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 09:00 AM UTC
This incident has been resolved.
Notice February 25, 2026 Mobile Marketing Cloud – Email Delivery Issue –
Started Feb 25, 2026, 11:00 PM UTC· resolved Feb 25, 2026, 11:00 PM UTC
- resolved Feb 26, 2026, 09:02 AM UTC
We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process. Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables. Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.
Notice February 21, 2026 Outage Payment Gateway 1h 59m Gateway
Started Feb 21, 2026, 02:52 PM UTC· resolved Feb 21, 2026, 04:52 PM UTC
- monitoring Feb 21, 2026, 02:52 PM UTC
We experienced a small technical problem on our payment gateway which resulted in downtime when using pin terminals between 15:20 and 15:30. This issue has since been resolved and we are now monitoring the traffic.
- resolved Feb 21, 2026, 04:52 PM UTC
This incident has been resolved.
Notice February 19, 2026 Mobile Service Cloud - Native Voice 59m Native Voice
Started Feb 19, 2026, 02:48 PM UTC· resolved Feb 19, 2026, 03:48 PM UTC
- monitoring Feb 19, 2026, 02:48 PM UTC
We temporarily experienced an interruption on Mobile Service Cloud - Native Voice. A fix has already been implemented.
- resolved Feb 19, 2026, 03:48 PM UTC
This incident has been resolved.
Notice February 16, 2026 Operator Service Interruption - NL - KPN/Telfort 1h 3m Mobile network operators: Netherlands
Started Feb 16, 2026, 07:54 AM UTC· resolved Feb 16, 2026, 08:57 AM UTC
- investigating Feb 16, 2026, 07:54 AM UTC
Dutch operator KPN and Telfort is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
- resolved Feb 16, 2026, 08:57 AM UTC
This incident has been resolved.
Minor February 10, 2026 Mobile Service Cloud - Native Voice Connection issues 1h 44m Native Voice
Started Feb 10, 2026, 03:03 PM UTC· resolved Feb 10, 2026, 04:48 PM UTC
- investigating Feb 10, 2026, 03:03 PM UTC
We are currently investigating an issue with the Native voice connection. Users may experience Disruptions or notice bad connections.
- monitoring Feb 10, 2026, 03:46 PM UTC
Connections are stabilizing, we will continue to monitor the connections.
- resolved Feb 10, 2026, 04:48 PM UTC
the systems have fully stabilized and no more disruptions are being detected.
Minor February 6, 2026 Service interruption Campaigns application 11m Campaigns, Email Campaigns
Started Feb 06, 2026, 08:33 AM UTC· resolved Feb 06, 2026, 08:45 AM UTC
- investigating Feb 06, 2026, 08:33 AM UTC
we are currently investigating an issue with Campaigns application stuck on sending.
- investigating Feb 06, 2026, 08:45 AM UTC
We are continuing to investigate this issue.
- resolved Feb 06, 2026, 08:45 AM UTC
This incident has been resolved.
- postmortem Feb 06, 2026, 09:54 AM UTC
**Mobile Marketing Cloud – Delay in Message Delivery** We experienced issues with message delivery that began on Friday, February 6th, 2026, at 07:46 CET. Our team resolved the issue on the same day at 09:45 CET. Currently, all scheduled messages are sent, though some experienced slight delays. **Root Cause:** The issue occurred due to the database log disk becoming full, which caused a query to hang and prevented messages from being processed as expected. This resulted in delays in message delivery. Current Status: As of 09:45 CET on February 6th, 2026, the issue has been resolved. All queued messages have been successfully delivered. **Key Takeaways:** We’ve increased the disk size for the temporary database log may provide a short-term solution, we will continue to monitor the situation closely and investigate further if the issue reoccurs. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to improve our systems.
Minor February 4, 2026 NL - Odido (20416) Not receiving incoming message 7h 25m Mobile network operators: Netherlands
Started Feb 04, 2026, 07:07 AM UTC· resolved Feb 04, 2026, 02:33 PM UTC
- investigating Feb 04, 2026, 07:07 AM UTC
We are no longer receiving incoming messages from operator NL - Odido. We are checking with them in order to resolve the issue.
- monitoring Feb 04, 2026, 09:41 AM UTC
Starting 4 Feb 2026 10:30:05.533 CET we are again receiving MO messages from ODIDO. We continue to monitor.
- resolved Feb 04, 2026, 02:33 PM UTC
This incident has been resolved.
Minor February 3, 2026 Operator Service Interruption - BE - Telenet Belgium - 20605 7h 40m Mobile network operators: Belgium
Started Feb 03, 2026, 03:21 AM UTC· resolved Feb 03, 2026, 11:02 AM UTC
- investigating Feb 03, 2026, 03:21 AM UTC
BE - Telenet Belgium - 20605 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
- identified Feb 03, 2026, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 03, 2026, 11:02 AM UTC
This incident has been resolved.
Notice January 30, 2026 Operator Service Interruption - Poland - Orange - 26003 1h 52m
Started Jan 30, 2026, 08:29 AM UTC· resolved Jan 30, 2026, 10:22 AM UTC
- investigating Jan 30, 2026, 08:29 AM UTC
Polish operator Orange is experiencing an issue on their platform which affects Status Reports. The operator is investigating the issue.
- monitoring Jan 30, 2026, 09:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2026, 10:22 AM UTC
This incident has been resolved.
Minor January 29, 2026 Service Interuption - Auto Translations 1h 33m Agent Inbox
Started Jan 29, 2026, 12:46 PM UTC· resolved Jan 29, 2026, 02:19 PM UTC
- investigating Jan 29, 2026, 12:46 PM UTC
We’ve identified a bug affecting customers who use the auto translations feature. Outgoing messages are currently not being translated into the customer’s language as expected. Our team is investigating the issue and working on a fix. An ETA will be shared as soon as it becomes available.
- resolved Jan 29, 2026, 02:19 PM UTC
The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.
Critical January 28, 2026 Ticketing - General Admission / Scan App experiencing an outage 40m Ticketing NXTGN, Scan app
Started Jan 28, 2026, 03:02 PM UTC· resolved Jan 28, 2026, 03:43 PM UTC
- investigating Jan 28, 2026, 03:02 PM UTC
We are currently investigating an issue with our General admission dashboard/shop and Scan App. Customers may experience issues with loading the dashboard.
- investigating Jan 28, 2026, 03:08 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2026, 03:09 PM UTC
We are continuing to investigate this issue.
- identified Jan 28, 2026, 03:13 PM UTC
The dashboard and shop are slowly starting to get back up and running
- monitoring Jan 28, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 03:43 PM UTC
This incident has been resolved.
Notice January 28, 2026 RCS - Spain - Service Interruption 2h 46m RCS Business Messaging
Started Jan 28, 2026, 10:40 AM UTC· resolved Jan 28, 2026, 01:26 PM UTC
- investigating Jan 28, 2026, 10:40 AM UTC
We are currently unable to deliver RCS traffic to Spanish end-users due to problems at Orange Spain. Spanish RCS traffic will queue on our platform and sent out later when the issues at the supplier have been resolved. We're in close contact with the supplier to resolve the issue as soon as possible.
- monitoring Jan 28, 2026, 11:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 01:26 PM UTC
This incident has been resolved.
Minor January 27, 2026 Mobile Service Cloud - Delays In/Outbound traffic 1h 54m Agent Inbox, E-Mail, Webchat
Started Jan 27, 2026, 01:57 PM UTC· resolved Jan 27, 2026, 03:51 PM UTC
- investigating Jan 27, 2026, 01:57 PM UTC
We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.
- monitoring Jan 27, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results. AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.
- resolved Jan 27, 2026, 03:51 PM UTC
This incident has been resolved.
Critical January 27, 2026 HALO Experiencing issues 2h 27m HALO Voice, Inference
Started Jan 27, 2026, 01:07 PM UTC· resolved Jan 27, 2026, 03:35 PM UTC
- investigating Jan 27, 2026, 01:07 PM UTC
We're experiencing issues with HALO's voice channel at the moment. Intermittent connection issues for audio streams. We're currently investigating this issue.
- monitoring Jan 27, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 27, 2026, 01:29 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Jan 27, 2026, 01:57 PM UTC
Our inference providers are currently experiencing issues. As a result of this agent processing across all channels is experiencing outages. We're looking to resolve the issue as soon as possible
- investigating Jan 27, 2026, 02:09 PM UTC
We are continuing to investigate this issue.
- resolved Jan 27, 2026, 03:35 PM UTC
This incident has been resolved.
Minor January 27, 2026 HALO Inference experiencing issues 48m Inference
Started Jan 27, 2026, 11:03 AM UTC· resolved Jan 27, 2026, 11:52 AM UTC
- investigating Jan 27, 2026, 11:03 AM UTC
HALO is currently experiencing downtime for all agent processing.
- monitoring Jan 27, 2026, 11:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 11:52 AM UTC
This incident has been resolved.