CM.com incident

Agent Inbox delay in processing tasks

Minor Ongoing View vendor source →

CM.com is currently experiencing a minor incident affecting Agent Inbox, which began 1h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 12:15 PM UTC
Resolved
Ongoing
Duration
● 1h 22m
Detected by Pingoru
May 21, 2026, 12:15 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating May 21, 2026, 12:15 PM UTC

    Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

  2. investigating May 21, 2026, 01:05 PM UTC

    New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.