CM.com experienced a minor incident on May 21, 2026 affecting Agent Inbox, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Inbox
Update timeline
- investigating May 21, 2026, 12:15 PM UTC
Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
- investigating May 21, 2026, 01:05 PM UTC
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
- monitoring May 21, 2026, 01:42 PM UTC
Traffic is processed normally. All previously delayed tasks have been processed.
- resolved May 21, 2026, 02:27 PM UTC
This incident has been resolved.