CM.com incident

IPP Gateway - intermittent transaction issues

Minor Resolved View vendor source →

CM.com experienced a minor incident on May 18, 2026 affecting Gateway, lasting 22h 38m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 08:25 AM UTC
Resolved
May 19, 2026, 07:04 AM UTC
Duration
22h 38m
Detected by Pingoru
May 18, 2026, 08:25 AM UTC

Affected components

Gateway

Update timeline

  1. investigating May 18, 2026, 08:25 AM UTC

    We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.

  2. monitoring May 18, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 07:04 AM UTC

    This incident has been resolved.