CM.com incident

Scripted Chatbot degraded performance

Minor Resolved View vendor source →

CM.com experienced a minor incident on May 5, 2026 affecting Scripted Chatbot, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:31 AM UTC
Resolved
May 05, 2026, 09:20 AM UTC
Duration
1h 48m
Detected by Pingoru
May 05, 2026, 07:31 AM UTC

Affected components

Scripted Chatbot

Update timeline

  1. identified May 05, 2026, 07:31 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 05, 2026, 08:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 09:20 AM UTC

    The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.