CM.com experienced a minor incident on May 7, 2026 affecting Native Voice, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Native Voice
Update timeline
- investigating May 07, 2026, 12:09 PM UTC
We are currently investigating this issue.
- investigating May 07, 2026, 12:18 PM UTC
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
- monitoring May 07, 2026, 12:26 PM UTC
In and outbound calling is working, our team continues to investigate this issue further.
- resolved May 07, 2026, 01:38 PM UTC
This incident has been resolved.
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