CM.com experienced a notice incident on June 25, 2026 affecting Campaigns, lasting 36s. The incident has been resolved; the full update timeline is below.
Affected components
Campaigns
Update timeline
- monitoring Jun 25, 2026, 11:33 AM UTC
On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.
- resolved Jun 25, 2026, 11:34 AM UTC
This incident has been resolved.