CM.com incident

Degraded performance Voice APIs and downstream services

Minor Resolved View vendor source →

CM.com experienced a minor incident on June 27, 2026 affecting HALO Voice and Voice API's and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 09:49 AM UTC
Resolved
Jun 27, 2026, 11:48 AM UTC
Duration
1h 59m
Detected by Pingoru
Jun 27, 2026, 09:49 AM UTC

Affected components

HALO VoiceVoice API'sVoice AppsNative Voice

Update timeline

  1. investigating Jun 27, 2026, 09:49 AM UTC

    We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.

  2. investigating Jun 27, 2026, 10:26 AM UTC

    Our Voice and Network Engineers are continuing to investigate this issue.

  3. monitoring Jun 27, 2026, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2026, 11:48 AM UTC

    This incident has been resolved.