CM.com incident

Degraded performance Agent Inbox - Message processing delayed

Minor Resolved View vendor source →

CM.com experienced a minor incident on June 15, 2026 affecting Agent Inbox and E-Mail and 1 more component, lasting 7h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 12:56 PM UTC
Resolved
Jun 15, 2026, 08:09 PM UTC
Duration
7h 13m
Detected by Pingoru
Jun 15, 2026, 12:56 PM UTC

Affected components

Agent InboxE-MailWebchatNative Voice

Update timeline

  1. investigating Jun 15, 2026, 12:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 15, 2026, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 01:41 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  4. identified Jun 15, 2026, 02:27 PM UTC

    Processing of new in and outgoing traffic is resumed successfully. We are still processing delayed tasks at the moment.

  5. monitoring Jun 15, 2026, 03:28 PM UTC

    All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.

  6. resolved Jun 15, 2026, 08:09 PM UTC

    This incident has been resolved.