CM.com incident

Degraded performance Agent Inbox - Message processing delayed

Minor Ongoing View vendor source →

CM.com is currently experiencing a minor incident affecting Agent Inbox and E-Mail and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 15, 2026, 12:56 PM UTC
Resolved
Ongoing
Duration
● 4h 35m
Detected by Pingoru
Jun 15, 2026, 12:56 PM UTC

Affected components

Agent InboxE-MailWebchatNative Voice

Update timeline

  1. investigating Jun 15, 2026, 12:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 15, 2026, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 01:41 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  4. identified Jun 15, 2026, 02:27 PM UTC

    Processing of new in and outgoing traffic is resumed successfully. We are still processing delayed tasks at the moment.

  5. monitoring Jun 15, 2026, 03:28 PM UTC

    All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.