CM.com incident

Agent Inbox - Delay in incoming/outgoing traffic

Minor Resolved View vendor source →

CM.com experienced a minor incident on June 29, 2026 affecting Agent Inbox, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:11 PM UTC
Resolved
Jun 29, 2026, 04:30 PM UTC
Duration
1h 19m
Detected by Pingoru
Jun 29, 2026, 03:11 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Jun 29, 2026, 03:11 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  2. monitoring Jun 29, 2026, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 04:30 PM UTC

    This incident has been resolved.