CloudSigma Outage History
CloudSigma is up right nowPingoru has recorded 58 incidents for CloudSigma: 55 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 36 of 720 (5%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 3 | 35 of 720 (5%) |
| July 2026 | 5 | 9 of 744 (1%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 9 | 55 of 720 (8%) |
| October 2026 | 5 | 105 of 569 (18%) |
Incidents, newest first
Minor April 28, 2026 [RUH] Degraded API Performance 10h 26m Riyadh Cloud
Started Apr 28, 2026, 05:27 AM UTC· resolved Apr 28, 2026, 03:53 PM UTC
- investigating Apr 28, 2026, 05:27 AM UTC
CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
- resolved Apr 28, 2026, 03:53 PM UTC
CloudSigma would like to inform you that the API performance issues in the Riyadh cloud locations have now been resolved. During the incident, users may have experienced issues with WebApp going in and out of availability. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.
Minor April 15, 2026 [GVA][ZRH] Degraded API Performance 7h 28m Zürich Cloud, Geneva Cloud
Started Apr 15, 2026, 06:28 AM UTC· resolved Apr 15, 2026, 01:56 PM UTC
- investigating Apr 15, 2026, 06:28 AM UTC
CloudSigma would like to inform you that we are facing a performance issue with the API in the GVA & ZRH cloud locations. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
- identified Apr 15, 2026, 11:46 AM UTC
CloudSigma would like to inform you that the API performance issue in the ZRH cloud location has been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. We are still working on resolving a separate issue affecting the GVA location. We apologize for any inconvenience caused.
- resolved Apr 15, 2026, 01:56 PM UTC
CloudSigma would like to inform you that the API performance issues in the Zurich and Geneva cloud locations have now been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.
Minor March 16, 2026 [MTY] Network Issues 11h 52m Monterrey Cloud
Started Mar 16, 2026, 11:34 PM UTC· resolved Mar 17, 2026, 11:27 AM UTC
- investigating Mar 16, 2026, 11:34 PM UTC
CloudSigma would like to inform you that we are currently experiencing network connectivity issues affecting the MTY location. The issue is related to an upstream ISP connectivity problem which may lead to limited or unavailable access to the platform, including the WebApp and API (UI/MI). Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- identified Mar 17, 2026, 03:44 AM UTC
CloudSigma would like to inform you that the issue affecting our MTY location is still ongoing. The issue has been identified as related to an upstream ISP connectivity problem, which is currently affecting access to the MTY location and the services hosted within it. As a result, access to services in this location is currently disrupted. Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- identified Mar 17, 2026, 06:53 AM UTC
CloudSigma would like to inform you that the issue affecting our MTY location has been resolved. WebApp and API connectivity has been restored. Our Team is still investigating the matter further to ensure that no further issues occur. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- monitoring Mar 17, 2026, 06:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 11:27 AM UTC
CloudSigma would like to inform you that the issue affecting our Monterey location has been fully resolved. Network redundancy has been restored. We apologize for any inconvenience and appreciate your patience.
Minor March 16, 2026 [MTY] Inaccessible PaaS Panels 4h 26m Monterrey Cloud
Started Mar 16, 2026, 11:51 AM UTC· resolved Mar 16, 2026, 04:18 PM UTC
- investigating Mar 16, 2026, 11:51 AM UTC
CloudSigma would like to inform you that the PaaS infrastructure in our Monterrey cloud is currently experiencing interruptions affecting the PaaS User Panel. Our team is actively working to resolve the issue, and we will keep you updated on the progress.
- resolved Mar 16, 2026, 04:18 PM UTC
CloudSigma would like to inform you that the issue affecting the PaaS User Panel in our Monterrey cloud has been resolved. The PaaS infrastructure is now operating normally and the panel should be accessible as expected. Our team monitored the situation after applying the fix and no further issues were observed. If you continue to experience any problems, please let us know.
Minor March 7, 2026 [MNL] API Degraded Performance 6d 8h Manila Cloud
Started Mar 07, 2026, 12:41 PM UTC· resolved Mar 13, 2026, 09:06 PM UTC
- investigating Mar 07, 2026, 12:41 PM UTC
CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.
- investigating Mar 07, 2026, 01:12 PM UTC
CloudSigma would like to inform you that all of the issues related to the API have been addressed, and now the WebApp should be functioning as expected.
- resolved Mar 13, 2026, 09:06 PM UTC
CloudSigma would like to inform you that all issues related to the API have been addressed, and the WebApp should now be functioning as expected. We have been monitoring the situation and the issue has not reappeared.
Minor February 19, 2026 [HNL] Inaccessible WebApp Interface 22m Honolulu Cloud
Started Feb 19, 2026, 04:45 PM UTC· resolved Feb 19, 2026, 05:08 PM UTC
- investigating Feb 19, 2026, 04:45 PM UTC
CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Honolulu cloud location. Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
- resolved Feb 19, 2026, 05:08 PM UTC
CloudSigma would like to inform you that the WebApp has been successfully restored and is now operating as expected. We would like to assure you that there was no impact on customer virtual machines, network connectivity, or other cloud infrastructure components during the incident. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Minor February 17, 2026 [ZRH] API Degraded Performance 6d 12h Zürich Cloud
Started Feb 17, 2026, 09:28 AM UTC· resolved Feb 23, 2026, 09:53 PM UTC
- investigating Feb 17, 2026, 09:28 AM UTC
CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.
- identified Feb 17, 2026, 03:03 PM UTC
CloudSigma would like to inform you that we have identified a hardware-related issue that is impacting the API performance. Our team is actively working to resolve the problem and restore full API functionality as soon as possible. We will keep you updated on our progress, and thank you for your patience and understanding.
- identified Feb 17, 2026, 09:42 PM UTC
CloudSigma would like to inform you that our team continues working on the previously reported API performance degradation issue. We will provide further updates as progress is made. Thank you for your patience and understanding.
- identified Feb 20, 2026, 08:26 AM UTC
CloudSigma would like to inform you that we are still working on the previously reported API performance degradation issue. Once the solution is ready, we will schedule and announce a maintenance window to implement it and will notify customers in advance. We will provide further updates as we make progress. Thank you for your patience and understanding.
- identified Feb 23, 2026, 09:08 AM UTC
We would like to inform you that we have scheduled an emergency maintenance to resolve the underlying issue causing the API degraded performance. The maintenance is scheduled for 2026-02-23 at 19:00 UTC. We will inform you once the issue has been resolved and the maintenance has been completed.
- resolved Feb 23, 2026, 09:53 PM UTC
We would like to inform you that the emergency maintenance to resolve the underlying issue causing the API degraded performance has been completed successfully. After performing the relevant tests in the platform, we can confirm that the degraded performance we reported has been resolved. Thank you very much for your patience.
Minor February 17, 2026 [ZRH] Unavailable hosts 6h 11m Zürich Cloud
Started Feb 17, 2026, 12:28 AM UTC· resolved Feb 17, 2026, 06:40 AM UTC
- investigating Feb 17, 2026, 12:28 AM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
- resolved Feb 17, 2026, 06:40 AM UTC
CloudSigmas would like to inform issue affecting the availability of our compute hosts on the Zurich cloud has been resolved. Thank you for your patience and understanding.
Critical January 30, 2026 [ADB] Network Issues 1h 54m Johor Bahru Cloud
Started Jan 30, 2026, 03:17 PM UTC· resolved Jan 30, 2026, 05:11 PM UTC
- investigating Jan 30, 2026, 03:17 PM UTC
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Izmir location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. The disruption is related to a DDoS attack and is connected to the incident reported earlier today. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Jan 30, 2026, 04:29 PM UTC
CloudSigma would like to inform you that Network connectivity in the Izmir location has been restored, and affected services are currently operating normally. The platform remains under close monitoring following the earlier incident to ensure continued stability. If no further issues are observed, the incident will be resolved shortly. We appreciate your patience and will provide additional updates if necessary.
- resolved Jan 30, 2026, 05:11 PM UTC
Cloudsigma would like to inform you that the network connectivity issues affecting the Izmir location have been resolved. All services are operating normally. We appreciate your patience during this incident.
Minor November 26, 2025 [MTY] Degraded Network Performance 4h 15m Monterrey Cloud
Started Nov 26, 2025, 12:08 AM UTC· resolved Nov 26, 2025, 04:24 AM UTC
- investigating Nov 26, 2025, 12:08 AM UTC
CloudSigma would like to inform you that we are currently experiencing degraded network performance in our Monterrey Cloud location due to an ISP issue. Our operations team is working to resolve the issue as soon as possible. Please accept our apologies for the inconvenience caused.
- monitoring Nov 26, 2025, 02:23 AM UTC
CloudSigma would like to inform you that we switched the routing to our secondary ISP in our Monterrey Cloud location. The network performance is now back to normal and we are currently monitoring closely.
- resolved Nov 26, 2025, 04:24 AM UTC
CloudSigma would like to inform you that the experienced degraded network performance in our Monterrey Cloud has been resolved. Please accept our apologies for the inconvenience caused!
Major November 18, 2025 [ALL] Cloudflare Global Network issues 6h 5m Zürich Cloud, Geneva Cloud, Frankfurt Cloud, Dusseldorf Cloud and 14 more
Started Nov 18, 2025, 12:06 PM UTC· resolved Nov 18, 2025, 06:12 PM UTC
- investigating Nov 18, 2025, 12:06 PM UTC
CloudSigma would like to inform you that Cloudflare is experiencing network issues affecting our WebApp availability in all cloud locations. There is no impact on any of the existing servers, drives, or networking. Only the WebPanels are affected by this incident. Please find the status page of Cloudflare: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will keep you posted on the situation's progress.
- resolved Nov 18, 2025, 06:12 PM UTC
CloudSigma is happy to inform you that Cloudflare's network incident has been resolved and that our WebApp is available in all cloud locations. There was no impact on any of the existing servers, drives, or networking. Only the WebPanels are affected by this incident. For more information about the issue from Cloudflare's side, kindly review their status page at: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Minor October 31, 2025 [WDC] Degraded Network Performance 47m Washington DC Cloud
Started Oct 31, 2025, 06:31 AM UTC· resolved Oct 31, 2025, 07:18 AM UTC
- investigating Oct 31, 2025, 06:31 AM UTC
Alpha3cloud would like to inform you that we are still experiencing degraded network performance in our Washington Cloud location from certain points of the world. Our operations team is working to resolve the issue as soon as possible. Please accept our apologies for the inconvenience caused!
- resolved Oct 31, 2025, 07:18 AM UTC
Alpha3cloud would like to inform you that the experienced degraded network performance in our Washington Cloud has been resolved. Please accept our apologies for the inconvenience caused!
Minor October 27, 2025 [MNL] Degraded Network Performance 1h 37m Manila Cloud
Started Oct 27, 2025, 09:24 AM UTC· resolved Oct 27, 2025, 11:01 AM UTC
- investigating Oct 27, 2025, 09:24 AM UTC
CloudSigma would like to inform you that we are currently experiencing degraded network performance in our Manila Cloud location from certain points in the world. Please accept our apologies for the inconvenience caused.
- resolved Oct 27, 2025, 11:01 AM UTC
CloudSigma would like to inform you that the networking issue in our Manila cloud location has been rectified, and all network services are now in proper operation. Once again we apologize for any inconvenience caused.
Minor October 16, 2025 [MTY] Unavailable WebApp 2h 30m Monterrey Cloud
Started Oct 16, 2025, 12:11 AM UTC· resolved Oct 16, 2025, 02:41 AM UTC
- investigating Oct 16, 2025, 12:11 AM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Monterrey location. All running services and machines are not impacted by this issue. Our administrators are working to resolve it as soon as possible.
- resolved Oct 16, 2025, 02:41 AM UTC
CloudSigma would like to inform you that the web application in the Monterrey cloud location is now accessible. There was no interruption of the already running machines. Please accept our sincere apologies for any inconvenience caused.
Minor September 16, 2025 [MNL2] Payment Issues 43d 3h Manila 2 Cloud
Started Sep 16, 2025, 07:08 AM UTC· resolved Oct 29, 2025, 10:09 AM UTC
- investigating Sep 16, 2025, 07:08 AM UTC
CloudSigma would like to inform you that there is an ongoing issue with payments in our Manila 2 cloud, failing in our WebApp. Our team is actively working on resolving the issue. If you are facing issues with subscriptions expiring, please contact support via the WebApp chat or at [email protected] and they will assist you.
- identified Sep 16, 2025, 04:02 PM UTC
CloudSigma would like to inform you that the issue in our Manila 2 cloud has been partially mitigated and that payments are once again possible. However, there is still an ongoing issue with the ability to save payment methods or save credit cards. We wish to assure you that our team is working towards resolving the issue. Please accept our apologies for the inconvenience.
- identified Sep 17, 2025, 01:26 PM UTC
CloudSigma would like to inform you that we are still working on fixing the issue with saving credit cards. We apologize for the inconvenience and appreciate your patience.
- identified Sep 18, 2025, 01:46 PM UTC
CloudSIgma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Sep 22, 2025, 09:55 PM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Sep 25, 2025, 06:09 AM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Oct 16, 2025, 05:17 PM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- resolved Oct 29, 2025, 10:09 AM UTC
CloudSigma would like to inform you that the ongoing issue with saving new payment information is being worked on by our Development team. We apologize for the inconvenience caused. We will connect with you on a later date to inform you of the implementation of the fix.