CloudSigma incident

[ZRH][GVA] Unavailable Drives

Minor Resolved View vendor source →

CloudSigma experienced a minor incident on July 28, 2025 affecting Zürich Cloud and Geneva Cloud, lasting 7d 12h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 06:47 AM UTC
Resolved
Aug 04, 2025, 07:39 PM UTC
Duration
7d 12h
Detected by Pingoru
Jul 28, 2025, 06:47 AM UTC

Affected components

Zürich CloudGeneva Cloud

Update timeline

  1. investigating Jul 28, 2025, 06:47 AM UTC

    CloudSigma would like to inform you that, currently, the accessibility of the drives in the Zurich and Geneva Regions is limited. While the issue prevents the creation of new services, already existing ones are not affected. We are working hard to resolve the issue as soon as possible and we will keep you posted.

  2. investigating Jul 29, 2025, 05:37 AM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  3. investigating Jul 29, 2025, 02:40 PM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  4. investigating Jul 29, 2025, 09:12 PM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  5. investigating Jul 30, 2025, 09:48 PM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva region is still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. The issue of the drives in the Zurich region has been rectified. Services now operate as expected in Zurich. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  6. investigating Jul 31, 2025, 08:52 PM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  7. investigating Aug 03, 2025, 07:14 PM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs remain unaffected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  8. investigating Aug 04, 2025, 01:43 AM UTC

    CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs remain unaffected. We are working hard to resolve the issue as soon as possible, and we will keep you posted.

  9. resolved Aug 04, 2025, 07:39 PM UTC

    CloudSigma would like to inform you that the accessibility of the drives in the Zurich and Geneva Regions was fully restored.