CloudSigma incident
[ALL] Bug related to free-tier subscriptions
CloudSigma experienced a minor incident on July 25, 2025 affecting Zürich Cloud and Geneva Cloud and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2025, 01:27 PM UTC
CloudSigma would like to inform you that we have identified a bug affecting our free-tier subscriptions. We are currently investigating the root cause, but there is a possibility that some accounts may be subject to an attempted charge if a payment method is saved or if the account has available credit. Please rest assured that the free tier is intended to be completely free of charge. Any unintended charges will be promptly cancelled and refunded. We are treating this issue with high priority and are working to resolve it as quickly as possible to prevent any charges from being processed. Please take our apologies for any confusion or inconvenience this may have caused. We will keep you updated.
- monitoring Jul 25, 2025, 04:51 PM UTC
CloudSigma would like to inform you that earlier, we identified a bug affecting our free-tier subscriptions, and our developer team is currently monitoring the case.
- monitoring Jul 25, 2025, 05:12 PM UTC
CloudSigma would like to inform you that our developer team is starting to apply the fix for the bug affecting our free-tier subscriptions.
- monitoring Jul 25, 2025, 06:19 PM UTC
CloudSigma would like to inform you that our developer team is still applying the fix for the bug affecting our free-tier subscriptions. We will update you again once it is applied to all locations.
- resolved Jul 25, 2025, 06:59 PM UTC
CloudSigma would like to inform you that our developer team applied the fix for the bug affecting our free-tier subscriptions.