CloudSigma Outage History
CloudSigma is up right nowPingoru has recorded 57 incidents for CloudSigma: 52 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 36 of 720 (5%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 3 | 35 of 720 (5%) |
| July 2026 | 4 | 9 of 744 (1%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 9 | 55 of 720 (8%) |
| October 2026 | 5 | 105 of 744 (14%) |
| November 2026 | 1 | 1 of 26 (3%) |
Incidents, newest first
Critical November 1, 2026 [CAI] Network Outage 49m Cairo cloud
Started Nov 01, 2026, 12:00 PM UTC· resolved Nov 01, 2026, 12:49 PM UTC
- investigating Nov 01, 2026, 12:00 PM UTC
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Cairo location. As a result, the WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Nov 01, 2026, 12:49 PM UTC
Cloudsigma would like to inform you that the network connectivity issue affecting the Cairo location has been resolved, and affected services are now operating normally. We will continue to monitor the environment to ensure stability. We apologize for the disruption and appreciate your patience and understanding.
Minor October 21, 2026 [FRA] Unavailable Web App 37m Frankfurt Cloud
Started Oct 21, 2026, 05:30 PM UTC· resolved Oct 21, 2026, 06:07 PM UTC
- investigating Oct 21, 2026, 05:30 PM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with connectivity to the web application in our Frankfurt location. Our administrators are working to resolve it as soon as possible.
- resolved Oct 21, 2026, 06:07 PM UTC
CloudSigma would like to inform you that the issue with the web application in our Frankfurt location is related to the API Server maintenance that is in progress. We will inform you when the maintenance is completed.
Minor October 16, 2026 [JHB] Webapp VNC Unavailable 8h 48m Johor Bahru Cloud
Started Oct 16, 2026, 02:46 AM UTC· resolved Oct 16, 2026, 11:35 AM UTC
- investigating Oct 16, 2026, 02:46 AM UTC
CloudSigma would like to inform you that the WebVNC feature accessed via the Display VNC button in the CloudSigma WebApp is currently unavailable in our Johor cloud location. VNC access remains available through the VNC URL feature using third-party VNC clients. Our team is actively working to resolve the issue. We apologize for the inconvenience and thank you for your understanding.
- resolved Oct 16, 2026, 11:35 AM UTC
CloudSigma would like to inform you that the issue affecting the WebVNC feature in our Johor cloud location has been resolved. Access through the Display VNC button in the CloudSigma WebApp is now restored. We apologize for the inconvenience and thank you for your patience and understanding.
Minor October 12, 2026 [GVA] PaaS Panel Unavailable 17h 31m Geneva Cloud
Started Oct 12, 2026, 12:50 PM UTC· resolved Oct 13, 2026, 06:21 AM UTC
- investigating Oct 12, 2026, 12:50 PM UTC
CloudSIgma would like to inform you that we are facing an issue with the PaaS panel being unavailable. Operations is looking into the matter. We appologies for the inconvenience caused, and we thank you for your patience and understanding.
- resolved Oct 13, 2026, 06:21 AM UTC
CloudSigma would like to inform you that the PaaS panel is available again. Thank you for your patience & understanding.
Critical October 10, 2026 [MNL2] Unavailable hosts 4h 23m Manila 2 Cloud
Started Oct 10, 2026, 04:07 AM UTC· resolved Oct 10, 2026, 08:31 AM UTC
- investigating Oct 10, 2026, 04:07 AM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila 2 cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
- investigating Oct 10, 2026, 05:15 AM UTC
We would like to inform you that the issue continues, and our team is working on identifying the root cause of the problem. We will keep you informed of any updates on the matter.
- identified Oct 10, 2026, 06:28 AM UTC
CloudSigma would like to inform you that we have identified the root cause of the incident. The previously reported host unavailability is due to a power outage. A technical team is currently on-site and actively working to resolve the issue and restore power. We will provide another update as soon as more information becomes available.
- resolved Oct 10, 2026, 08:31 AM UTC
We would like to inform you that the issues with the MNL2 cloud have been resolved. We restored power to our racks, and all servers are up and running. Due to the nature and duration of the incident, we had to power-cycle numerous VMs so they could reestablish connections to their drives on the storage cluster. Please check your VMs from inside their operating systems, and let us know if you face any issues with them.
Minor October 2, 2026 [MNL] Packet loss 3d 1h Manila Cloud
Started Oct 02, 2026, 08:01 AM UTC· resolved Oct 05, 2026, 09:46 AM UTC
- identified Oct 02, 2026, 08:01 AM UTC
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. There is packet loss, which slows down connectivity to and from the MNL cloud. The issue was traced to some of the external traces/routes used by our upstream providers. We are in direct communication with them and actively working on restoring the connectivity. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Oct 05, 2026, 09:46 AM UTC
CloudSigma would like to inform you that the observed packet loss in the international traffic to our MNL cloud is no longer present. The network was stabilized over the weekend, and for the last couple of days, the connection has been stable with no losses from outside the Philippines. Please excuse us for the inconvenience caused.
Major September 29, 2026 [DUB] Unavailable PaaS panel 6h 27m Dublin Cloud
Started Sep 29, 2026, 06:49 AM UTC· resolved Sep 29, 2026, 01:16 PM UTC
- investigating Sep 29, 2026, 06:49 AM UTC
CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location. The PaaS panel in our WebApp is not accessible. We are working on restoring its availability. Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
- resolved Sep 29, 2026, 01:16 PM UTC
We would like to inform you that the issues with the PaaS panel have been resolved. The service panel is loading fine, and the services can be managed by the end users normally. Please note that during the issue with the control panel accessibility, all environments in PaaS remained running and worked without disruption.
Major September 24, 2026 [MNL] Network Outage 8h 43m Manila Cloud
Started Sep 24, 2026, 04:51 PM UTC· resolved Sep 25, 2026, 01:34 AM UTC
- investigating Sep 24, 2026, 04:51 PM UTC
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- investigating Sep 25, 2026, 12:06 AM UTC
Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation. We continue to monitor the situation and will provide further information as soon as additional details become available. We apologize for the continued disruption and appreciate your patience and understanding.
- resolved Sep 25, 2026, 01:34 AM UTC
Cloudsigma would like to inform you that the network connectivity issue affecting the Manila location has been resolved, and affected services are now operating normally. We will continue to monitor the environment to ensure stability. We apologize for the disruption and appreciate your patience and understanding.
Minor September 24, 2026 [PER] Unavailable WebApp 30m Perth Cloud
Started Sep 24, 2026, 01:02 AM UTC· resolved Sep 24, 2026, 01:32 AM UTC
- investigating Sep 24, 2026, 01:02 AM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud. Our administrators are working to resolve it as soon as possible.
- resolved Sep 24, 2026, 01:32 AM UTC
CloudSigma would like to inform you that the issue with the availability of the web application in our Perth location has been resolved. There was no impact on running Virtual Machines on the cloud. We apologize for the inconvenience this may have caused.
Minor September 11, 2026 [ZRH] Degraded API Performance 1h 33m Zürich Cloud
Started Sep 11, 2026, 01:50 PM UTC· resolved Sep 11, 2026, 03:24 PM UTC
- investigating Sep 11, 2026, 01:50 PM UTC
CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp. IMPACT: There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines. Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.
- resolved Sep 11, 2026, 03:24 PM UTC
CloudSigma would like to inform you that our administrators have resolved the issue. Thank you for your patience and understanding.
Minor September 8, 2026 [ZRH][GVA] Network Issue 8h 54m Zürich Cloud, Geneva Cloud
Started Sep 08, 2026, 06:45 AM UTC· resolved Sep 08, 2026, 03:40 PM UTC
- investigating Sep 08, 2026, 06:45 AM UTC
CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter. We appologies for the inconvenience caused.
- monitoring Sep 08, 2026, 07:36 AM UTC
CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences. We apologise for the inconvenience caused.
- resolved Sep 08, 2026, 03:40 PM UTC
For the past several hours, the platform has remained stable, with no new signs of instability. We will continue monitoring the network and the state of the devices to ensure everything remains stable. Please accept our apologies for the issues and any inconvenience caused, and thank you for your patience and understanding during the problems experienced. If there is anything else we could assist you with, please do not hesitate to reach out to us.
Major September 7, 2026 [ZRH][GVA] Network outage 1h 27m Zürich Cloud, Geneva Cloud
Started Sep 07, 2026, 02:11 PM UTC· resolved Sep 07, 2026, 03:38 PM UTC
- investigating Sep 07, 2026, 02:11 PM UTC
CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters. Connectivity has been restored, and we are working on recovering the rest of the services in the cloud. Please excuse us for the caused inconvenince.
- identified Sep 07, 2026, 02:31 PM UTC
There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.
- identified Sep 07, 2026, 02:54 PM UTC
We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.
- resolved Sep 07, 2026, 03:38 PM UTC
Dear Valued Customers, We would like to inform you that the issues encountered in the Zurich cloud have been resolved. All services in the cloud infrastructure have been restored to normal operations. If you encounter any issues with your service, please let us know right away. A detailed RCA of the incident will be distributed to all affected clients in the next 24 hours. Please accept our sincere apologies for the inconvenience caused.
Minor September 4, 2026 [GVA] Inaccessible PaaS Panel 3h 3m Geneva Cloud
Started Sep 04, 2026, 04:39 AM UTC· resolved Sep 04, 2026, 07:43 AM UTC
- investigating Sep 04, 2026, 04:39 AM UTC
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
- resolved Sep 04, 2026, 07:43 AM UTC
We apologize for the confusion caused by our previous notification regarding the PaaS platform in Geneva. Please disregard the message, as the PaaS platform in this location is being taken out of service and will no longer be available. We apologize again for the confusion and appreciate your understanding.
Minor September 3, 2026 [MNL2][CRK] Connectivity Issues 1d 2h Manila 2 Cloud, Clark Cloud
Started Sep 03, 2026, 09:12 AM UTC· resolved Sep 04, 2026, 12:08 PM UTC
- investigating Sep 03, 2026, 09:12 AM UTC
CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs. The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2. Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.
- resolved Sep 04, 2026, 12:08 PM UTC
CloudSigma would like to inform you that the connectivity issues affecting our upstream ISP have been resolved. Connectivity in the affected Clark and Manila2 locations has been restored, and services should now be operating normally. We will continue to monitor the situation to ensure stable connectivity. We apologize for any inconvenience caused and appreciate your patience and understanding.
Minor August 31, 2026 [CRK] Inaccessible PaaS Panel 2h 30m Clark Cloud
Started Aug 31, 2026, 12:38 PM UTC· resolved Aug 31, 2026, 03:08 PM UTC
- investigating Aug 31, 2026, 12:38 PM UTC
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
- resolved Aug 31, 2026, 03:08 PM UTC
CloudSigma would like to inform you that the PaaS platform is now fully functional in our Clark cloud location. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience and understanding.
Major August 6, 2026 [CAI] Unavailable WebApp 2h 56m Cairo cloud
Started Aug 06, 2026, 07:48 PM UTC· resolved Aug 06, 2026, 10:44 PM UTC
- investigating Aug 06, 2026, 07:48 PM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.
- investigating Aug 06, 2026, 07:48 PM UTC
We are continuing to investigate this issue.
- resolved Aug 06, 2026, 10:44 PM UTC
CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.
Minor July 30, 2026 [MNL] Network Issue 33m Manila Cloud
Started Jul 30, 2026, 08:12 PM UTC· resolved Jul 30, 2026, 08:45 PM UTC
- investigating Jul 30, 2026, 08:12 PM UTC
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Jul 30, 2026, 08:45 PM UTC
Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location have been resolved. All services are operating normally. We appreciate your patience during this incident.
Major July 21, 2026 [CAI] Unavailable WebApp 41m Cairo cloud
Started Jul 21, 2026, 02:28 AM UTC· resolved Jul 21, 2026, 03:10 AM UTC
- investigating Jul 21, 2026, 02:28 AM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.
- resolved Jul 21, 2026, 03:10 AM UTC
CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.
Minor July 18, 2026 [DUB] Unavailable hosts 6h 13m Dublin Cloud
Started Jul 18, 2026, 06:14 PM UTC· resolved Jul 19, 2026, 12:28 AM UTC
- investigating Jul 18, 2026, 06:14 PM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Dublin cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
- resolved Jul 19, 2026, 12:28 AM UTC
CloudSigma would like to inform you that the issue affecting the availability of our compute hosts on the Dublin cloud has been resolved. Thank you for your patience and understanding.
Minor July 9, 2026 [MNL2] Degraded Network Performance 1h 19m Manila 2 Cloud
Started Jul 09, 2026, 07:56 PM UTC· resolved Jul 09, 2026, 09:16 PM UTC
- investigating Jul 09, 2026, 07:56 PM UTC
CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 Cloud location. In consequence, the WebApp is not available at the moment. Please accept our apologies for the inconvenience caused. Our adminsitrators are currently investigating the root cause to solve the issue as soon as possible.
- resolved Jul 09, 2026, 09:16 PM UTC
CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Manila 2 and Clark clouds has been fixed. Please accept our apologies for the inconvenience caused!
Minor June 14, 2026 [MNL] Web VNC unavailable 1d 6h Manila Cloud
Started Jun 14, 2026, 12:41 PM UTC· resolved Jun 15, 2026, 07:07 PM UTC
- investigating Jun 14, 2026, 12:41 PM UTC
CloudSigma would like to inform you that the WebVNC feature through the "Display VNC" button in the CloudSigma WebApp in Manila 1 cloud is location is unavailabe. VNC is still usable via the "VNC URL" feature with 3rd party clients. Our team is actively investigating the matter. Thank you for your patience and understanding.
- resolved Jun 15, 2026, 07:07 PM UTC
CloudSigma would like to inform you that the WebVNC feature for the WebApp in our Manila cloud location has been restored. Our administrators have resolved the issue, and the service is now operating normally. We apologize for any inconvenience caused and thank you for your patience and understanding.
Minor June 5, 2026 [MTY] Unavailable hosts 2h Monterrey Cloud
Started Jun 05, 2026, 12:25 AM UTC· resolved Jun 05, 2026, 02:25 AM UTC
- investigating Jun 05, 2026, 12:25 AM UTC
CloudSigma would like to inform you that we are currently experiencing an intermittent issue affecting some of our hosts in the Monterrey cloud location. No customer VMs are affected. Our team is actively working to restore the affected hosts as quickly as possible. We will continue to provide updates as more information becomes available.
- investigating Jun 05, 2026, 01:19 AM UTC
CloudSigma would like to inform you that currently, there is degraded performance of the platform in the Monterrey cloud location, and some VMs may experience a delay in I/O operations and even a state of kernel wait. Our team is actively working to restore the services as quickly as possible. We will continue to provide updates as more information becomes available.
- resolved Jun 05, 2026, 02:25 AM UTC
CloudSigma would like to inform you that the platform's degraded performance in the Monterrey cloud location has been resolved, and it is now operational and stable. We apologize for any inconvenience caused.
Minor June 2, 2026 [FRA] API Degraded Performance 2h 20m Frankfurt Cloud
Started Jun 02, 2026, 08:46 PM UTC· resolved Jun 02, 2026, 11:06 PM UTC
- investigating Jun 02, 2026, 08:46 PM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Frankfurt cloud location. The running machines remain operational, but they may show as Unavailable, which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
- resolved Jun 02, 2026, 11:06 PM UTC
CloudSigma would like to inform you that the issue affecting some of our compute hosts in the Frankfurt cloud location has been resolved. Thank you for your patience and understanding.
Minor May 27, 2026 [FRA] Inaccessible PaaS Panels 15m Frankfurt Cloud
Started May 27, 2026, 04:28 PM UTC· resolved May 27, 2026, 04:44 PM UTC
- investigating May 27, 2026, 04:28 PM UTC
CloudSigma would like to inform you that we are currently experiencing issues with the PaaS Panels in the Frankfurt Cloud location. Our Operations teams are working on resolving the situation. Updates will be announced as soon as provided. Please accept our sincere apologies for any inconvenience caused.
- resolved May 27, 2026, 04:44 PM UTC
CloudSigma would like to inform you that the issues affecting our PaaS infrastructure in Frankfurt have been resolved. Thank you for your patience and understanding.
Minor May 24, 2026 [RUH] Degraded Network Performance 4h 34m Riyadh Cloud
Started May 24, 2026, 12:44 PM UTC· resolved May 24, 2026, 05:19 PM UTC
- investigating May 24, 2026, 12:44 PM UTC
We would like to inform you that a network issue in our Riyadh cloud location has reoccurred. This is currently resulting in degraded performance and packet loss. We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.
- resolved May 24, 2026, 05:19 PM UTC
CloudSigma would like to inform you that the network issue affecting our Riyadh cloud location has been resolved. Our team will continue to monitor the environment to ensure ongoing stability. We sincerely apologise for the inconvenience caused and thank you for your patience.