CloudSigma Outage History

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There were 12 CloudSigma outages since February 17, 2026 totaling 359h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloudsigma.com

Minor April 29, 2026

[RUH] WebApp Issue

Detected by Pingoru
Apr 29, 2026, 06:14 AM UTC
Resolved
Apr 29, 2026, 12:10 PM UTC
Duration
5h 56m
Affected: Riyadh Cloud
Timeline · 3 updates
  1. investigating Apr 29, 2026, 06:14 AM UTC

    CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

  2. identified Apr 29, 2026, 06:24 AM UTC

    CloudSigma would like to inform you that the WebApp availability issues in the Riyadh cloud location are related to a Cloudflare incident. There is no impact on any of the existing servers, drives, or networking. Only the WebPanels are affected by this incident. Please find the status page of Cloudflare:https://www.cloudflarestatus.com/incidents/yg4t0swj39fg

  3. resolved Apr 29, 2026, 12:10 PM UTC

    CloudSigma would like to inform you that the issue affecting the login of our Riyadh cloud has been resolved.

Read the full incident report →

Minor April 28, 2026

[RUH] Degraded API Performance

Detected by Pingoru
Apr 28, 2026, 05:27 AM UTC
Resolved
Apr 28, 2026, 03:53 PM UTC
Duration
10h 26m
Affected: Riyadh Cloud
Timeline · 2 updates
  1. investigating Apr 28, 2026, 05:27 AM UTC

    CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

  2. resolved Apr 28, 2026, 03:53 PM UTC

    CloudSigma would like to inform you that the API performance issues in the Riyadh cloud locations have now been resolved. During the incident, users may have experienced issues with WebApp going in and out of availability. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.

Read the full incident report →

Minor April 27, 2026

[ZRH] Degraded API Performance

Detected by Pingoru
Apr 27, 2026, 09:27 AM UTC
Resolved
Apr 27, 2026, 09:52 AM UTC
Duration
24m
Affected: Zürich Cloud
Timeline · 2 updates
  1. identified Apr 27, 2026, 09:27 AM UTC

    CloudSigma would like to inform you that we are facing a performance issue with the API in the ZRH cloud location. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

  2. resolved Apr 27, 2026, 09:52 AM UTC

    CloudSigma would like to inform you that the API performance issues in the Zurich cloud locations have now been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.

Read the full incident report →

Minor April 15, 2026

[GVA][ZRH] Degraded API Performance

Detected by Pingoru
Apr 15, 2026, 06:28 AM UTC
Resolved
Apr 15, 2026, 01:56 PM UTC
Duration
7h 28m
Affected: Zürich CloudGeneva Cloud
Timeline · 3 updates
  1. investigating Apr 15, 2026, 06:28 AM UTC

    CloudSigma would like to inform you that we are facing a performance issue with the API in the GVA & ZRH cloud locations. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

  2. identified Apr 15, 2026, 11:46 AM UTC

    CloudSigma would like to inform you that the API performance issue in the ZRH cloud location has been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. We are still working on resolving a separate issue affecting the GVA location. We apologize for any inconvenience caused.

  3. resolved Apr 15, 2026, 01:56 PM UTC

    CloudSigma would like to inform you that the API performance issues in the Zurich and Geneva cloud locations have now been resolved. During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable. If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.

Read the full incident report →

Major April 13, 2026

[MNL] Network Issue

Detected by Pingoru
Apr 13, 2026, 04:04 PM UTC
Resolved
Apr 13, 2026, 07:14 PM UTC
Duration
3h 9m
Affected: Manila Cloud
Timeline · 2 updates
  1. investigating Apr 13, 2026, 04:04 PM UTC

    Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

  2. resolved Apr 13, 2026, 07:14 PM UTC

    Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location have been resolved. All services are operating normally. We appreciate your patience during this incident.

Read the full incident report →

Major April 9, 2026

[CAI] Unavailable WebApp

Detected by Pingoru
Apr 09, 2026, 11:32 PM UTC
Resolved
Apr 09, 2026, 11:34 PM UTC
Duration
2m
Affected: Cairo cloud
Timeline · 2 updates
  1. investigating Apr 09, 2026, 11:32 PM UTC

    CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

  2. resolved Apr 09, 2026, 11:34 PM UTC

    This notification was sent by mistake to all of our customers. Please accept our apologies for the inconvenience.

Read the full incident report →

Minor March 16, 2026

[MTY] Network Issues

Detected by Pingoru
Mar 16, 2026, 11:34 PM UTC
Resolved
Mar 17, 2026, 11:27 AM UTC
Duration
11h 52m
Affected: Monterrey Cloud
Timeline · 5 updates
  1. investigating Mar 16, 2026, 11:34 PM UTC

    CloudSigma would like to inform you that we are currently experiencing network connectivity issues affecting the MTY location. The issue is related to an upstream ISP connectivity problem which may lead to limited or unavailable access to the platform, including the WebApp and API (UI/MI). Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Mar 17, 2026, 03:44 AM UTC

    CloudSigma would like to inform you that the issue affecting our MTY location is still ongoing. The issue has been identified as related to an upstream ISP connectivity problem, which is currently affecting access to the MTY location and the services hosted within it. As a result, access to services in this location is currently disrupted. Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  3. identified Mar 17, 2026, 06:53 AM UTC

    CloudSigma would like to inform you that the issue affecting our MTY location has been resolved. WebApp and API connectivity has been restored. Our Team is still investigating the matter further to ensure that no further issues occur. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  4. monitoring Mar 17, 2026, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2026, 11:27 AM UTC

    CloudSigma would like to inform you that the issue affecting our Monterey location has been fully resolved. Network redundancy has been restored. We apologize for any inconvenience and appreciate your patience.

Read the full incident report →

Minor March 16, 2026

[MTY] Inaccessible PaaS Panels

Detected by Pingoru
Mar 16, 2026, 11:51 AM UTC
Resolved
Mar 16, 2026, 04:18 PM UTC
Duration
4h 26m
Affected: Monterrey Cloud
Timeline · 2 updates
  1. investigating Mar 16, 2026, 11:51 AM UTC

    CloudSigma would like to inform you that the PaaS infrastructure in our Monterrey cloud is currently experiencing interruptions affecting the PaaS User Panel. Our team is actively working to resolve the issue, and we will keep you updated on the progress.

  2. resolved Mar 16, 2026, 04:18 PM UTC

    CloudSigma would like to inform you that the issue affecting the PaaS User Panel in our Monterrey cloud has been resolved. The PaaS infrastructure is now operating normally and the panel should be accessible as expected. Our team monitored the situation after applying the fix and no further issues were observed. If you continue to experience any problems, please let us know.

Read the full incident report →

Minor March 7, 2026

[MNL] API Degraded Performance

Detected by Pingoru
Mar 07, 2026, 12:41 PM UTC
Resolved
Mar 13, 2026, 09:06 PM UTC
Duration
6d 8h
Affected: Manila Cloud
Timeline · 3 updates
  1. investigating Mar 07, 2026, 12:41 PM UTC

    CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

  2. investigating Mar 07, 2026, 01:12 PM UTC

    CloudSigma would like to inform you that all of the issues related to the API have been addressed, and now the WebApp should be functioning as expected.

  3. resolved Mar 13, 2026, 09:06 PM UTC

    CloudSigma would like to inform you that all issues related to the API have been addressed, and the WebApp should now be functioning as expected. We have been monitoring the situation and the issue has not reappeared.

Read the full incident report →

Minor February 19, 2026

[HNL] Inaccessible WebApp Interface

Detected by Pingoru
Feb 19, 2026, 04:45 PM UTC
Resolved
Feb 19, 2026, 05:08 PM UTC
Duration
22m
Affected: Honolulu Cloud
Timeline · 2 updates
  1. investigating Feb 19, 2026, 04:45 PM UTC

    CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Honolulu cloud location. Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.

  2. resolved Feb 19, 2026, 05:08 PM UTC

    CloudSigma would like to inform you that the WebApp has been successfully restored and is now operating as expected. We would like to assure you that there was no impact on customer virtual machines, network connectivity, or other cloud infrastructure components during the incident. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Minor February 17, 2026

[ZRH] API Degraded Performance

Detected by Pingoru
Feb 17, 2026, 09:28 AM UTC
Resolved
Feb 23, 2026, 09:53 PM UTC
Duration
6d 12h
Affected: Zürich Cloud
Timeline · 6 updates
  1. investigating Feb 17, 2026, 09:28 AM UTC

    CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

  2. identified Feb 17, 2026, 03:03 PM UTC

    CloudSigma would like to inform you that we have identified a hardware-related issue that is impacting the API performance. Our team is actively working to resolve the problem and restore full API functionality as soon as possible. We will keep you updated on our progress, and thank you for your patience and understanding.

  3. identified Feb 17, 2026, 09:42 PM UTC

    CloudSigma would like to inform you that our team continues working on the previously reported API performance degradation issue. We will provide further updates as progress is made. Thank you for your patience and understanding.

  4. identified Feb 20, 2026, 08:26 AM UTC

    CloudSigma would like to inform you that we are still working on the previously reported API performance degradation issue. Once the solution is ready, we will schedule and announce a maintenance window to implement it and will notify customers in advance. We will provide further updates as we make progress. Thank you for your patience and understanding.

  5. identified Feb 23, 2026, 09:08 AM UTC

    We would like to inform you that we have scheduled an emergency maintenance to resolve the underlying issue causing the API degraded performance. The maintenance is scheduled for 2026-02-23 at 19:00 UTC. We will inform you once the issue has been resolved and the maintenance has been completed.

  6. resolved Feb 23, 2026, 09:53 PM UTC

    We would like to inform you that the emergency maintenance to resolve the underlying issue causing the API degraded performance has been completed successfully. After performing the relevant tests in the platform, we can confirm that the degraded performance we reported has been resolved. Thank you very much for your patience.

Read the full incident report →

Minor February 17, 2026

[ZRH] Unavailable hosts

Detected by Pingoru
Feb 17, 2026, 12:28 AM UTC
Resolved
Feb 17, 2026, 06:40 AM UTC
Duration
6h 11m
Affected: Zürich Cloud
Timeline · 2 updates
  1. investigating Feb 17, 2026, 12:28 AM UTC

    CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

  2. resolved Feb 17, 2026, 06:40 AM UTC

    CloudSigmas would like to inform issue affecting the availability of our compute hosts on the Zurich cloud has been resolved. Thank you for your patience and understanding.

Read the full incident report →

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