CloudSigma Outage History

CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp. IMPACT: There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines. Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.

CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter. We appologies for the inconvenience caused.

CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters. Connectivity has been restored, and we are working on recovering the rest of the services in the cloud. Please excuse us for the caused inconvenince.

CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.

CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs. The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2. Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.

CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location. The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.

CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

We are continuing to investigate this issue.

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable. Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Dublin cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 Cloud location. In consequence, the WebApp is not available at the moment. Please accept our apologies for the inconvenience caused. Our adminsitrators are currently investigating the root cause to solve the issue as soon as possible.

CloudSigma would like to inform you that the WebVNC feature through the "Display VNC" button in the CloudSigma WebApp in Manila 1 cloud is location is unavailabe. VNC is still usable via the "VNC URL" feature with 3rd party clients. Our team is actively investigating the matter. Thank you for your patience and understanding.

CloudSigma would like to inform you that we are currently experiencing an intermittent issue affecting some of our hosts in the Monterrey cloud location. No customer VMs are affected. Our team is actively working to restore the affected hosts as quickly as possible. We will continue to provide updates as more information becomes available.

CloudSigma would like to inform you that currently, there is degraded performance of the platform in the Monterrey cloud location, and some VMs may experience a delay in I/O operations and even a state of kernel wait. Our team is actively working to restore the services as quickly as possible. We will continue to provide updates as more information becomes available.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Frankfurt cloud location. The running machines remain operational, but they may show as Unavailable, which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that we are currently experiencing issues with the PaaS Panels in the Frankfurt Cloud location. Our Operations teams are working on resolving the situation. Updates will be announced as soon as provided. Please accept our sincere apologies for any inconvenience caused.

We would like to inform you that a network issue in our Riyadh cloud location has reoccurred. This is currently resulting in degraded performance and packet loss. We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.

CloudSigma would like to inform you that we are facing issues with the Riyadh webapp being unavailable. We are investigating the cause of the issue. Virtual machines on the cloud are not reachable. We apologize for any inconvenience caused. Our operations team is investigating the matter

CloudSigma would like to inform you that the issue affecting our WebApp has subsided. We are still observing packet loss on the cloud and are in contact with our service provider to investigate the matter further. Thank you for your patience and understanding on the matter.

CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

CloudSigma would like to inform you that we are facing a performance issue with the API in the GVA & ZRH cloud locations. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.

CloudSigma would like to inform you that we are currently experiencing network connectivity issues affecting the MTY location. The issue is related to an upstream ISP connectivity problem which may lead to limited or unavailable access to the platform, including the WebApp and API (UI/MI). Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

CloudSigma would like to inform you that the PaaS infrastructure in our Monterrey cloud is currently experiencing interruptions affecting the PaaS User Panel. Our team is actively working to resolve the issue, and we will keep you updated on the progress.

CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

CloudSigma would like to inform you that all of the issues related to the API have been addressed, and now the WebApp should be functioning as expected.

CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Honolulu cloud location. Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.

CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.