CloudSigma experienced a minor incident on September 16, 2025 affecting Manila 2 Cloud, lasting 43d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 07:08 AM UTC
CloudSigma would like to inform you that there is an ongoing issue with payments in our Manila 2 cloud, failing in our WebApp. Our team is actively working on resolving the issue. If you are facing issues with subscriptions expiring, please contact support via the WebApp chat or at [email protected] and they will assist you.
- identified Sep 16, 2025, 04:02 PM UTC
CloudSigma would like to inform you that the issue in our Manila 2 cloud has been partially mitigated and that payments are once again possible. However, there is still an ongoing issue with the ability to save payment methods or save credit cards. We wish to assure you that our team is working towards resolving the issue. Please accept our apologies for the inconvenience.
- identified Sep 17, 2025, 01:26 PM UTC
CloudSigma would like to inform you that we are still working on fixing the issue with saving credit cards. We apologize for the inconvenience and appreciate your patience.
- identified Sep 18, 2025, 01:46 PM UTC
CloudSIgma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Sep 22, 2025, 09:55 PM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Sep 25, 2025, 06:09 AM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- identified Oct 16, 2025, 05:17 PM UTC
CloudSigma wishes to kindly remind you that the issue regarding saving new credit cards into your account is still ongoing. We wish to assure you that we are working on the issue and that we will inform you as soon as we have any updates on the matter. Please accept our apologies for the inconvenience.
- resolved Oct 29, 2025, 10:09 AM UTC
CloudSigma would like to inform you that the ongoing issue with saving new payment information is being worked on by our Development team. We apologize for the inconvenience caused. We will connect with you on a later date to inform you of the implementation of the fix.