Cloudli Outage History

We are aware of an API issue with our upstream provider that is affecting the Partner Quoting Tool. We are working with our provider to resolve this issue. We will provide updates as they become available.

We have restored service and will begin to implement further improvement.

The issue has been identified, and the fix has been implemented. All services ae operational and we are now monitoring them. *** Le problème a été identifié et corrigé. Tous les services sont opérationnels et nous les surveillons actuellement.

Chers clients, Un problème a été détecté lors du transfert des enregistrements d'appels vers l'espace de stockage Dropbox et qui pourrais affecter certains clients utilisant cette fonctionalité. Nous travaillons actuellement à sa résolution le plus rapidement possible. Nous vous tiendrons informés de l'avancement de la situation. Impact : Les enregistrements des appels continuent d'être sauvegardés et mis en file d'attente en toute sécurité et seront transférés vers votre Dropbox une fois le problème résolu. *** Dear clients, A problem has been detected with the transfer of call recordings to customer's Dropbox storage that may impact some customers using this feature. We are currently working on the issue in order to resolve it as soon as possible. We will update you upon further progress. Impact: Call recordings continue to safely be saved and queued and will be transferred to your Dropbox when the issue is resolved.

Since this morning, one of the Canadian Telco provider is currently experiencing an interconnection issue affecting inbound calls on some Canadian numbers in Windsor ON region. This affects mostly Bell originating calls. The issue has been identified and escalated for resolution by the affected carrier. Impacts: This could potentially cause inability to receive some calls in the affected region. *** Depuis ce matin, un fournisseur de télécommunications canadien rencontre actuellement un problème d'interconnexion affectant les appels entrants vers certains numéros canadiens de la région de Windsor, ON. Ce problème touche principalement les appels émis par Bell. Le problème a été identifié et transmis au transporteur concerné pour résolution. Conséquences : Il est possible que vous ne puissiez pas recevoir certains appels dans la region affecté.

Affected carrier has dispatched technicians at the affected site location identified as the source of the interconnection issue in the Windsor,ON region. More info to come. *** L'opérateur a dépêché des techniciens sur le site identifié comme la source du problème d'interconnexion dans la region de Windsor, ON. Plus d'informations à venir.

We have implemented a patch and calls are working fine again. Our teams continues to work on identifying the root cause and working through a final fix. *** Nous avons déployé un correctif et les appels fonctionnent à nouveau correctement. Nos équipes continuent de travailler à l'identification de la cause du problème et à la mise au point d'une solution définitive.

The issue has been identified and a fix is planned to be implemented this evening. *** Le problème a été identifié et un correctif devrait être mis en œuvre ce soir.

We have identified the cause of the issue with inbound and outbound calls. We are currently preparing a fix for testing. We will provide an additional update in 30 minutes. We are estimating full resolution within 45 minutes. ------------- Technical Description: The issues being experienced right now are due to the configuration of our virtualization stack's switching protocols. We intend to implement a change to isolate specific traffic within the virtual network to enable better transfer rates under high load.

We are still in the process of implementing the resolution. All testing of the solution successfully passed. We will follow up within 30 minutes or sooner upon completion of implementing the fix.

We are still in the process of implementing the resolution, and have moved into post implementation testing of the solution. We will follow up within 30 minutes or sooner upon finalizing the resolution.

We are continuing to perform testing. Inbound and Outbound calls are passing at this time, however, we are not stating that we are complete. We will follow up within 1 hr or sooner upon finalizing the resolution. At that time we will move the incident into monitoring.

The issue has been identified and fix is being implemented. Impact: Some outbound calls were getting no audio

Please note that we are aware of the following issue that may affect some of your accounts: - A large Canadian Internet service provider is currently experiencing connectivity issues affecting the Canadian Est regions (Quebec, Ontario). Our services are not affected by this event but some clients may have lost their IP connectivity. We keep following and monitoring the progress of this event with the affected provider. We will provide further updates as they become available. *** Veuillez noter que nous sommes conscients du problème suivant qui pourrait affecter certains de vos comptes : - Un important fournisseur d'accès Internet canadien rencontre actuellement des problèmes de connectivité dans l'Est canadien (Québec et Ontario). Nos services ne sont pas affectés par cet incident, mais certains clients pourraient avoir perdu leur connexion IP. Nous continuons de suivre l'évolution de cet incident avec le fournisseur concerné. Nous vous tiendrons informés dès que possible.