Resolved after 13 hours 36 minutes, affecting Inbound Calling and Outbound Calling, on April 15, 2026.
This incident has been resolved. Monitoring has shown that the system remains stable. We will follow up with an incident report within three (3) business days.
Affected components
Update timeline
- investigating Apr 15, 2026, 10:00 PM UTC
We have received alarms that some customers are experiencing outbuond call issues. We are investigating the issue.
- identified Apr 15, 2026, 10:17 PM UTC
We have restored service and will begin to implement further improvement.
- monitoring Apr 15, 2026, 10:26 PM UTC
A fix has been implemented and we are monitoring the results. *** Un correctif a été mis en œuvre et nous surveillons les résultats.
- monitoring Apr 15, 2026, 10:28 PM UTC
A resolution has been implemented. We will continue to monitor the system health.
- resolved Apr 16, 2026, 11:37 AM UTC
This incident has been resolved. Monitoring has shown that the system remains stable. We will follow up with an incident report within three (3) business days.
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