Cloudli incident
Inbound and outbound calls issues | Appels entrants et sortants
Cloudli experienced a major incident on March 24, 2026 affecting Online Portal and Inbound Calling and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 08:00 PM UTC
We are experiencing an issue affecting incoming and outgoing calls. We are investigating. Impacts: This could potentially cause abnormal delays or an inability to initiate or receive calls. *** Nous rencontrons actuellement un problème affectant les appels entrants et sortants. Nous menons l'enquête. Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier ou recevoir des appels.
- monitoring Mar 24, 2026, 08:48 PM UTC
A fix has been implemented, calls are operational since 4:03 EDT and we are monitoring. Un correctif a été mis en place, les appels sont opérationnels depuis 16h03 HAE et nous assurons une surveillance.
- monitoring Mar 24, 2026, 09:59 PM UTC
We are continuing to monitor the system. **** Nous continuons à surveiller le système.
- resolved Mar 24, 2026, 10:59 PM UTC
This incident has been resolved. *** Cet incident a été résolu.