Cloudli incident

Inbound Caller Names (CNAM) | Noms des appelants entrants (CNAM)

Major Resolved View vendor source →

Cloudli experienced a major incident on October 3, 2025 affecting Inbound Calling, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 04:07 PM UTC
Resolved
Oct 05, 2025, 04:30 AM UTC
Duration
1d 12h
Detected by Pingoru
Oct 03, 2025, 04:07 PM UTC

Affected components

Inbound Calling

Update timeline

  1. investigating Oct 03, 2025, 04:07 PM UTC

    We are currently experiencing an issue affecting Caller-Names (CNAM) on some inbound calls. We are working with the affected service provider to get this resolve as soon as possible. Impacts: Some calls are showing "0" instead of the caller-name. *** Nous rencontrons actuellement un problème affectant les noms de l'appelant (CNAM) sur les certains appels entrants. Nous collaborons avec l'opérateur concerné pour résoudre ce problème au plus vite. Conséquences : Certains appels affichent « 0 » au lieu du nom de l'appelant.

  2. identified Oct 03, 2025, 07:42 PM UTC

    The issue has been identified and a fix is planned to be implemented this evening. *** Le problème a été identifié et un correctif devrait être mis en œuvre ce soir.

  3. resolved Oct 05, 2025, 04:30 AM UTC

    This incident has been resolved. *** Cet incident a été résolu.