Cloudli incident

Inbound and outbound calls | Appels entrants et sortants

Resolved after 5 hours 48 minutes, affecting Routing Services and Inbound Calling and 1 more, on March 13, 2026.

monitoring Mar 13, 2026, 04:20 PM UTC

The affected IP backbone carrier has implemented a solution and we are monitoring the results. Service is currently restored to normal operations. *** L'opérateur IP dorsale concerné a mis en œuvre une solution et nous suivons les résultats. Le service est désormais rétabli.

Started
Mar 13, 2026, 03:48 PM UTC
Resolved
Mar 13, 2026, 09:37 PM UTC
Duration
5h 48m
Detected by Pingoru
Mar 13, 2026, 03:48 PM UTC

Affected components

Routing ServicesInbound CallingInbound CallingInbound CallingInbound CallingInbound CallingInbound CallingOutbound CallingOutbound CallingInbound Calling

Update timeline

  1. investigating Mar 13, 2026, 03:48 PM UTC

    We are currently experiencing an issue affecting incoming and outgoing calls due to an IP backbone issue. Impacts: This could potentially cause abnormal delays or an inability to initiate or receive calls. *** Nous rencontrons actuellement un problème affectant les appels entrants et sortants en raison d'un problème de réseau IP. Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier ou recevoir des appels.

  2. monitoring Mar 13, 2026, 04:20 PM UTC

    The affected IP backbone carrier has implemented a solution and we are monitoring the results. Service is currently restored to normal operations. *** L'opérateur IP dorsale concerné a mis en œuvre une solution et nous suivons les résultats. Le service est désormais rétabli.

  3. resolved Mar 13, 2026, 09:37 PM UTC

    This incident has been resolved.

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