Cloudli incident

Incident with Inbound and Outbound calls on Cloud Business Phone and Fax services

Notice Resolved View vendor source →
Started
Mar 20, 2026, 05:44 PM UTC
Resolved
Mar 20, 2026, 08:10 PM UTC
Duration
2h 25m
Detected by Pingoru
Mar 20, 2026, 05:44 PM UTC

Affected components

Inbound CallingSMS & MMSInbound CallingInbound CallingInbound CallingInbound CallingInbound CallingOutbound CallingInbound CallingOutbound CallingOutbound CallingOutbound CallingOutbound CallingOutbound CallingOutbound CallingSMS & MMS

Update timeline

  1. investigating Mar 20, 2026, 05:44 PM UTC

    Bonjour, Veuillez noter qu'un problème technique peut affecter certains de vos comptes : Les appels entrants et sortants sont perturbés sur les services Cloud Business Phone et Fax. Nous avons identifié le problème et travaillons à sa résolution. Merci de votre patience. *** Hi, Please note that we have an issue that may affect some of your accounts: Inbound and Outbound calls are affected on Cloud Business Phone and Fax services We have identified the issue, and we are implementing the correction. Thank you for your patience.

  2. identified Mar 20, 2026, 06:05 PM UTC

    The issue has been identified, and the fix has been implemented. All services ae operational and we are now monitoring them. *** Le problème a été identifié et corrigé. Tous les services sont opérationnels et nous les surveillons actuellement.

  3. resolved Mar 20, 2026, 08:10 PM UTC

    The incident has been fully resolved since 1:49 EDT. L'incident est entièrement résolu depuis 1h49 HAE

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