Cloudli incident
Incident with Inbound and Outbound calls on Cloud Business Phone and Fax services
Cloudli experienced a notice incident on March 20, 2026 affecting Inbound Calling and SMS & MMS and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 05:44 PM UTC
Bonjour, Veuillez noter qu'un problème technique peut affecter certains de vos comptes : Les appels entrants et sortants sont perturbés sur les services Cloud Business Phone et Fax. Nous avons identifié le problème et travaillons à sa résolution. Merci de votre patience. *** Hi, Please note that we have an issue that may affect some of your accounts: Inbound and Outbound calls are affected on Cloud Business Phone and Fax services We have identified the issue, and we are implementing the correction. Thank you for your patience.
- identified Mar 20, 2026, 06:05 PM UTC
The issue has been identified, and the fix has been implemented. All services ae operational and we are now monitoring them. *** Le problème a été identifié et corrigé. Tous les services sont opérationnels et nous les surveillons actuellement.
- resolved Mar 20, 2026, 08:10 PM UTC
The incident has been fully resolved since 1:49 EDT. L'incident est entièrement résolu depuis 1h49 HAE