Cisco Secure Access Outage History

We are currently investigating an issue impacting Cisco Secure Access onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Existing customers and active services remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.

We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.

We are currently observing multiple monitoring failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.

We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.

We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.

We are investigating intermittent traffic degradation in Secure Access Firewall as a Service (FWaaS) affecting policy-matched traffic across multiple regions.Users may experience latency or intermittent connectivity. We will provide updates as new information becomes available.

We are continuing to investigate intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions. Customers may experience intermittent outbound traffic drops, increased latency, and DNS resolution failures, impacting services such as ZTA-SPA, ZTA, RAV-VPN, and Network Tunnel Groups. Our engineering team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as more information becomes available.

We are observing impact in an additional regions. Investigation is ongoing as we continue working to identify the root cause and mitigate the issue.

We are still investigating potential cause to the issue. We have escalated to our infrastructure provider to assist with the investigation. Impact appears contained to a subset of customers and a subset of our servers.

We are actively implementing mitigation steps and are seeing signs of recovery. Our teams continue working to restore full service as quickly as possible. Further updates will be provided as progress continues.

We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause. Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.

We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.

We are continuing to investigate this issue.

We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.

We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are currently experiencing an issue with the dashboard service affecting users globally. Actual Impact Webhook Alert notifications may be delayed or not delivered as expected. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests. Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.

We are investigating an issue affecting system reporting in Cisco Secure Access – Zero Trust Access. At this time, there is no evidence of impact to customer traffic or access experience.

We are investigating a potential issue with VPN profile service affecting customers connecting to the all data center. Cannot create new VPN profiles nor modify the existing profiles, impacting VPN operations. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are currently experiencing loss of network connectivity at our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong data center. We understand that this may be impacting your ability to access certain resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are still actively investigating the issue affecting access to the Network Tunnels. We appreciate your patience and will provide updates as soon as new information becomes available.

The connectivity issue affecting a subset of network tunnels in our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are investigating a potential issue with the DNS Resolvers service affecting customers connecting to the Middle East data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are investigating an issue currently affecting the Secure Access App Portal login. Users may be unable to log in to the App Portal dashboard at this time. You can still access your applications directly by using their specific URLs. Will provide further updates as progress is made.

During our routine maintenance window on the Kubernetes cluster, we encountered an issue impacting the Miami region. Traffic continues to flow, but some customers may experience degraded performance. As a precaution, some customers may be moved to other data centers to ensure service stability. Our teams are working to restore normal operations and will provide updates as more information becomes available. Thank you for your understanding and cooperation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your continued support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are taking the Miami data center Out Of Rotation to address ongoing performance concerns. All customer traffic will be automatically redirected to the nearest data center to maintain service continuity. No disruption to customer traffic is expected during this transition. We will continue to monitor the situation and provide updates as needed.