Cisco Secure Access Outage History

The issue affecting new ZTA enrollments has been resolved. Users can now complete enrollment, and existing enrolled users and devices can continue using ZTA normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue affecting VPN posture profile editing experience in the Cisco Secure Access dashboard has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The connectivity issues affecting our platform in the Miami DCv2 region have been resolved as of 11:25 UTC. All services are now operating normally, and customers should experience full connectivity when accessing resources. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact Cisco Support. Thank you for your understanding as we improve your Cisco Secure Access experience.

Customers accessing services through data center csc_ap-south-1_1_1 may have experienced a complete loss of connectivity between 15:22 and 15:43 UTC. During this period, connections to the data center could not be established, resulting in customers being unable to access the affected services. Connectivity has been fully restored, and services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue affecting the Riyadh DCv2 data center has been resolved, and all affected services have been successfully Back In Rotation. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

This issue has been resolved. Customer traffic is no longer operating in fail-open mode. Thank you for your patience. If you continue to experience issues, please contact Cisco Support.

Between approximately 11:25 and 14:50 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.

At 18:06 UTC remediation for il-central-1_1_1 has also been completed. The Policy Enforcement service in the Israel (Tel Aviv) region is now fully operational, and policy updates are working normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected. The issue has been mitigated, and the service is operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally. We're Here to Help If you have questions, please visit our Support page or contact your Cisco representative.

The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue affecting Cisco Secure Access Remote Access VPN service in the US West (Oregon) region was resolved as of 18:11 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The incident affecting Firewall as a Service has been resolved following successful production validation. No customer reports or escalations were received, and no customer action is required.

The incident has been resolved at 13:25 UTC

The issue affecting the Policy Enforcement service for some customers connecting through the London data center has been resolved as of 22:46 UTC on August 24, 2026. Between 22:37 UTC and 22:46 UTC, affected customers may have experienced intermittent traffic disruption through the firewall service. The impacted workload was moved to a healthy infrastructure node, and all services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue has been resolved. Customers in US Virginia DC may have experienced traffic degradation due to a service health-check failure that caused traffic handling to move to a healthy node between 9:52 UTC to 9:58 UTC, when the issue got resolved. No customer action is required.

The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. We’re Here to Help If you have any questions or need assistance, please contact our support team.

Between 12:12 UTC and 13:15 UTC, customers may have experienced incorrect document classification values for some files in the DSPM dashboard. All other DSPM functions remained fully operational throughout this period. The issue affecting document classification within the Data Security Posture Management (DSPM) service is now resolved. Affected files will be updated automatically. No customer action is required. We sincerely appreciate your patience and understanding.

The issue affecting Dashboard service with web proxy log in China data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue affecting Website Access Issue in Tokyo region has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. We sincerely appreciate your patience and understanding.

The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.

The impact has been mitigated and this incident has been resolved. Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows, in the US East and Canada regions. Some onboarding-related workflows may also have experienced intermittent failures. Services have returned to normal operation. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.