Cisco Secure Access Outage History

Between 01:37 UTC and 07:50 UTC, the RAVPN service in the APSE2-1-1-1 cluster at the Australia (Sydney) data center experienced degradation. During this time, customers may have encountered traffic interruption through RAVPN service. All services are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Following a thorough investigation into the potential connectivity issues reported for Remote Browser Isolation in the Tokyo region, We have confirmed that the service is operating normally. We have verified that there is no impact on session stability or connectivity. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

An issue affecting Web Security service traffic in the Singapore region was identified and resolved. Service was restored at 23:43 UTC on June 15, 2026. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.

The issue affecting Web Security service traffic in the Tokyo region has been resolved. Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.

The issue affecting SWG security inspection services in China has been resolved. Customers using SWG in this region should no longer experience fail-open scenarios for the affected DLP or file inspection workflows. Normal inspection behavior has been restored. We appreciate your patience and understanding during this incident.

Between 18:15 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta. The issue has been resolved, and DNS resolution has been restored. No further impact is expected.

Customers using DNS Steering Destinations with Resource Connector Groups in ZTA Profiles may experience issues with the related DNS steering after changes are made to the associated Resource Connector Group. When private resources are added to or removed from a Resource Connector Group, the DNS Steering Destination may no longer remain properly associated with that group. If this occurs, the defined DNS resolution through the Resource Connector Group may fail. As a mitigation step, customers can re-attach the Resource Connector Group to the affected DNS Steering Destination and save the DNS Steering Destination. Our engineering team is actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

This incident has been resolved.

On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows. We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.

The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.

The issue affecting the block page service for customers connecting to the LAX data center has been mitigated. Customers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected. Our engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.

For a brief period of time, customers in the US (Virginia) region may have experienced intermittent degradation in file scanning and Data Loss Prevention (DLP) processing. Service has recovered, and all functionality should now be working as expected. Our teams are actively monitoring the environment to ensure ongoing stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.

Our team has successfully applied the necessary updates, and all services are now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue has been resolved. Customers should now experience restored connectivity and normal traffic flow.

The issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access has been resolved. Customers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue. Our engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue has been resolved, and service have been fully restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue impacting a subset of customers using Zero Trust Access has been resolved. Connectivity has been restored, and all services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue affecting RA VPN in EU South (eu-south_1_1_0) has been resolved. For any further information or assistance, please reach out to us.

The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved. Customers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

The issue affecting Cisco Secure Access DLP and Malware Reporting in Eurpoe Frankfurt has been resolved. All the services are now operational, and the reporting are processing traffic normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue affecting Cisco Secure Access DLP and Malware Reporting in Eurpoe France has been resolved. All the services are now operational, and the reporting are processing traffic normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

The issue affecting Cisco Secure Access in Europe Germany Data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Users were unable to login to their Cisco Secure Access account. The issue is now resolved

Users were unable to login to their Cisco Secure Access account. The issue is now resolved.