Carestream Dental had 17 outages in the last 2 years totaling 244h 21m of downtime — averaging 0.7 incidents per month.
There were 17 Carestream Dental outages since July 1, 2025 totaling 244h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
We are currently investigating an issue causing Patient Bridge to not sync with the Sensei Cloud application. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for the inconvenience and will provide further updates as we make progress.
We have identified the issue and are currently working on a fix. We apologise for the continued impact and thank you for your patience while we resolve this.
A fix has been implemented and we are monitoring the results.
This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance launching the WinOMS application.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may experience degraded performance.
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
We believe this issue has been resolved and services have returned to normal operation.
We are currently investigating an outage of our CS Upstream service. At this time, all services during the incident may be inaccessible. We apologize for the impact.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Carestream Dental is investigating reports of an issue with our Patient Bridge service. Users of this service may be experiencing an outage, degraded performance or data is not syncing.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.
Our monitoring shows services returning to normal, please refresh your browser and Sensei should now load
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality.
Carestream Dental is investigating reports of an issue with our Insurance Verifications service. Users of this service may be unable to verify patient coverage.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our Insurance Claims service affecting some dental claims of WinOMS customers. We are actively working on a resolution and will provide another update later this afternoon.
Important Update for WinOMS Dental Claim Submitters We want to keep you informed about an issue we recently identified that affects only WinOMS dental claim submitters. After a thorough review, we have determined the root cause and are taking immediate action. Our development team will continue working to implement the necessary code changes overnight, and we plan to deploy an emergency fix tomorrow. Once the fix is in place, we will promptly resubmit all affected claims to ensure accuracy and expedite resolution. Thank you for your patience and understanding as we work to resolve this quickly. We remain committed to transparency and minimizing any impact on your operations.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the following indicated services in this notification may be experiencing a service outage or degraded performance.
Some of our services are being impacted by a broader internet connectivity issue with a major internet services provider, Cloudflare
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our Orthodontic Imaging Hosted service. Images taken may not be uploading or users may be experiencing degraded performance.
The primary issue has been resolved. However, users may continue to experience a delay of up to a few hours in the upload of newly acquired images to the Hosted environment.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental Service and Support is currently impacted by an active Azure Web Services incident. During this incident, customers may be unable to reach our team by phone, chat and email or we may be unable to make outbound contact to respond to earlier interactions.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our Payments Processing service. Users of this service may be unable to process new payments or be experiencing degraded performance.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Users may have experienced a brief disconnect from the Cloud within the last hour and then slowness upon reconnecting. A fix has been implemented, and we are monitoring the results. If you are experiencing slowness currently, please close the application and then relaunch to resolve. We apologize for any inconvenience. -Cloud Admin
This incident has been resolved.