Carestream Dental Outage History

There were 5 Carestream Dental outages since February 11, 2026 totaling 607h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://csdental.statuspage.io

Minor April 14, 2026

Issue with WinOMS Hosted

Detected by Pingoru: Apr 14, 2026, 02:29 PM UTC
Resolved: Apr 17, 2026, 12:10 PM UTC
Duration: 2d 21h

Affected: WinOMS Hosted

Timeline · 4 updates

investigating Apr 14, 2026, 02:29 PM UTC

Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance launching the WinOMS application.
identified Apr 14, 2026, 03:34 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 15, 2026, 10:56 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 17, 2026, 12:10 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Issue with Sensei Cloud - UK

Detected by Pingoru: Apr 14, 2026, 10:23 AM UTC
Resolved: Apr 14, 2026, 02:25 PM UTC
Duration: 4h 1m

Affected: Sensei Cloud - UK

Timeline · 4 updates

investigating Apr 14, 2026, 10:23 AM UTC

Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may experience degraded performance.
monitoring Apr 14, 2026, 12:37 PM UTC

We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
monitoring Apr 14, 2026, 12:38 PM UTC

We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
resolved Apr 14, 2026, 02:25 PM UTC

We believe this issue has been resolved and services have returned to normal operation.

Read the full incident report →

Major April 9, 2026

Issue with Electronic Prescriptions

Detected by Pingoru: Apr 09, 2026, 04:05 PM UTC
Resolved: Apr 29, 2026, 07:15 PM UTC
Duration: 20d 3h

Affected: Electronic Prescriptions

Timeline · 2 updates

identified Apr 09, 2026, 04:05 PM UTC

Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message. Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able. On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer. In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.
resolved Apr 29, 2026, 07:15 PM UTC

After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

Read the full incident report →

Critical February 23, 2026

CS Upstream Outage

Detected by Pingoru: Feb 23, 2026, 08:03 AM UTC
Resolved: Feb 25, 2026, 08:09 AM UTC
Duration: 2d

Affected: CS Upstream

Timeline · 3 updates

investigating Feb 23, 2026, 08:03 AM UTC

We are currently investigating an outage of our CS Upstream service. At this time, all services during the incident may be inaccessible. We apologize for the impact.
monitoring Feb 24, 2026, 07:16 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 25, 2026, 08:09 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Issue with Patient Bridge

Detected by Pingoru: Feb 11, 2026, 02:51 PM UTC
Resolved: Feb 11, 2026, 05:00 PM UTC
Duration: 2h 9m

Affected: Patient Bridge

Timeline · 2 updates

investigating Feb 11, 2026, 02:51 PM UTC

Carestream Dental is investigating reports of an issue with our Patient Bridge service. Users of this service may be experiencing an outage, degraded performance or data is not syncing.
resolved Feb 11, 2026, 05:00 PM UTC

After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

Read the full incident report →

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