Carestream Dental Outage History
Carestream Dental is up right nowPingoru has recorded 67 incidents for Carestream Dental: 57 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 436 of 720 (61%) |
| May 2026 | 4 | 26 of 744 (3%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 9 | 87 of 744 (12%) |
| August 2026 | 7 | 362 of 744 (49%) |
| September 2026 | 7 | 27 of 720 (4%) |
| October 2026 | 6 | 103 of 567 (18%) |
Incidents, newest first
Notice October 22, 2026 NHS Compass Maintenance - Unable to submit NHS Claims 23h 15m
Started Oct 22, 2026, 08:04 AM UTC· resolved Oct 23, 2026, 07:20 AM UTC
- investigating Oct 22, 2026, 08:04 AM UTC
We are currently aware of an issue with the NHS Compass service. In the meantime, claims are unable to be sent. Please continue processing claims as normal and mark them as Ready to Send. Once the NHS Compass service has been restored, any outstanding claims can then be submitted. Please monitor the NHS Compass status page for updates. Once the service has been restored and is showing as available, please retry sending any outstanding claims - https://www.nhsbsa.nhs.uk/compass We apologise for any inconvenience caused and appreciate your patience while the issue is resolved.
- identified Oct 22, 2026, 10:48 AM UTC
Update from NHS You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed. Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems. We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
- identified Oct 22, 2026, 01:17 PM UTC
Update from NHS You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed. Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems. We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
- identified Oct 22, 2026, 04:06 PM UTC
Update from NHS: Some of our services are temporarily unavailable due to essential maintenance We're sorry for the inconvenience this will cause. We're working at pace to make services available again soon. Please try again later if the service you need is unavailable. For further information please visit: https://www.nhsbsa.nhs.uk/compass
- resolved Oct 23, 2026, 07:20 AM UTC
NHS Update: Yesterday we took the NHSBSA website and our services, including Compass and WebEDI, offline in response to a global technical issue. This was a precautionary measure to protect personal data and our systems. We apologise for any inconvenience this caused. The following services are now available: NHSBSA website Compass WebEDI Thank you for your patience as we worked to get these services back online.
Notice October 19, 2026 Issue with WinOMS Hosted 1h 49m WinOMS Hosted
Started Oct 19, 2026, 12:34 PM UTC· resolved Oct 19, 2026, 02:24 PM UTC
- investigating Oct 19, 2026, 12:34 PM UTC
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.
- resolved Oct 19, 2026, 02:24 PM UTC
This incident has been resolved.
Critical October 12, 2026 CS Connect Not Reachable 2h 46m CS Connect and Quick Connect
Started Oct 12, 2026, 10:15 AM UTC· resolved Oct 12, 2026, 01:02 PM UTC
- investigating Oct 12, 2026, 10:15 AM UTC
CS Connect is currently unavailable. We are working to restore the service as soon as possible.
- identified Oct 12, 2026, 10:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 12, 2026, 10:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 01:02 PM UTC
This incident has been resolved.
Major October 9, 2026 Issue with Electronic Prescriptions 4h 3m Electronic Prescriptions
Started Oct 09, 2026, 01:47 PM UTC· resolved Oct 09, 2026, 05:51 PM UTC
- investigating Oct 09, 2026, 01:47 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved Oct 09, 2026, 05:51 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Minor October 5, 2026 Sensei Cloud - US 42m Sensei Cloud - US
Started Oct 05, 2026, 01:24 PM UTC· resolved Oct 05, 2026, 02:06 PM UTC
- investigating Oct 05, 2026, 01:24 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved Oct 05, 2026, 02:06 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Minor September 22, 2026 Issue with OrthoTrac Hosted 5h 11m OrthoTrac Hosted
Started Sep 22, 2026, 04:48 PM UTC· resolved Sep 22, 2026, 10:00 PM UTC
- investigating Sep 22, 2026, 04:48 PM UTC
Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
- resolved Sep 23, 2026, 12:47 PM UTC
This incident has been resolved.
Critical September 22, 2026 Issue with PracticeWorks Hosted 1h 44m PracticeWorks Hosted
Started Sep 22, 2026, 12:20 PM UTC· resolved Sep 22, 2026, 02:05 PM UTC
- identified Sep 22, 2026, 12:20 PM UTC
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
- resolved Sep 22, 2026, 02:05 PM UTC
This incident has been resolved.
Major September 16, 2026 Issue with Payment Manager UK 6h 6m Payment Manager - UK
Started Sep 16, 2026, 01:46 PM UTC· resolved Sep 16, 2026, 07:53 PM UTC
- investigating Sep 16, 2026, 01:46 PM UTC
Carestream Dental is investigating reports of an issue with our payments processing service in UK region. Users of this service may be unable to process new payments or be experiencing degraded performance.
- identified Sep 16, 2026, 01:56 PM UTC
We've identified this issue is tied to an underlying incident with Clover. As a workaround, take payments outside the integration: 1. On the Clover device, touch all four corners to exit the integration. 2. Use the 'Sale App' to process the payment (EMV and contactless guidance). 3. In R4+, manually add the payment on a system without Payment Manager installed.
- resolved Sep 16, 2026, 07:53 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Critical August 21, 2026 Sensei UK - Unable to Load 1h 18m Sensei Cloud - UK
Started Aug 21, 2026, 10:54 AM UTC· resolved Aug 21, 2026, 12:13 PM UTC
- investigating Aug 21, 2026, 10:54 AM UTC
We are currently investigating an issue affecting the Sensei service in the UK. Users may experience intermittent access issues or reduced functionality. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available.
- identified Aug 21, 2026, 11:02 AM UTC
We are continuing to investigate the issue affecting Sensei in the UK. Our engineering teams are actively working to restore full service. Users should now see improved availability, and the service should load successfully. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your patience.
- resolved Aug 21, 2026, 12:13 PM UTC
We are pleased to confirm that Sensei UK is now fully operational following one hour of successful monitoring. We apologise for any disruption or inconvenience caused by this issue and thank you for your patience and understanding while we worked to resolve it.
Minor August 13, 2026 Issue with Payments Processing - Surcharge Only 3d 16h Payment Manager - US
Started Aug 13, 2026, 08:44 PM UTC· resolved Aug 17, 2026, 12:59 PM UTC
- investigating Aug 13, 2026, 08:44 PM UTC
Carestream Dental is investigating an issue affecting Payments Processing for users with the Surcharging feature enabled. When Surcharging is enabled, applied surcharges may not be reflected automatically on patient ledgers.
- resolved Aug 17, 2026, 12:59 PM UTC
This incident has been resolved.
Major August 12, 2026 Issue with Insurance Claims and Statements - WinOMS V10 Hosted 23h 2m Insurance Claims, Automated Statements
Started Aug 12, 2026, 06:25 PM UTC· resolved Aug 13, 2026, 05:28 PM UTC
- investigating Aug 12, 2026, 06:25 PM UTC
Carestream Dental is investigating reports of an issue affecting electronic Insurance Claims and Automated Statements service only for Hosted WinOMS version 10 users. Users of this service may be unable to transmit new claims or see a delay in processing.
- monitoring Aug 12, 2026, 06:53 PM UTC
Carestream Dental has identified and resolved the root cause of the outage. Services are now operating normally. Affected customers may need to reconfigure their eServices account credentials in WinOMS by navigating to Tables > eServices > Configure eClaims. We are also reviewing claims submitted between August 10 and August 12, as some may not have transmitted correctly. No action is needed on these claims at this time; we follow up with additional updates on next steps.
- resolved Aug 13, 2026, 05:28 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues. Any claims or statements that did not transmit successfully have now been resubmitted by our engineering team and will appear on your next transmission report.
Minor August 5, 2026 Issue with WinOMS Hosted - ePrescriptions Errors 5d 1h WinOMS Hosted
Started Aug 05, 2026, 03:04 PM UTC· resolved Aug 10, 2026, 04:15 PM UTC
- investigating Aug 05, 2026, 03:04 PM UTC
Carestream Dental is investigating reports of an issue with ePrescriptions errors for some users of our WinOMS Hosted service. Users of this service may be experiencing errors and degraded performance using ePrescriptions with WinOMS.
- identified Aug 07, 2026, 01:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 10, 2026, 12:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 10, 2026, 04:15 PM UTC
This incident has been resolved.
Minor August 4, 2026 Issue with CS Connect and Quick Connect 47d 22h CS Connect and Quick Connect
Started Aug 04, 2026, 02:11 PM UTC· resolved Sep 21, 2026, 12:57 PM UTC
- investigating Aug 04, 2026, 02:11 PM UTC
Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.
- resolved Sep 21, 2026, 12:57 PM UTC
This incident has been resolved.
Critical July 29, 2026 Issue with CS Connect 2h 7m CS Connect and Quick Connect
Started Jul 29, 2026, 12:23 PM UTC· resolved Jul 29, 2026, 02:31 PM UTC
- investigating Jul 29, 2026, 12:23 PM UTC
CS Connect has been experiencing slowness recently and is currently inaccessible. We're working to restore it as quickly as possible and will post updates here as we have them.
- investigating Jul 29, 2026, 02:03 PM UTC
We have confirmed a major outage affecting all customers. Our teams are investigating the issue and working to restore service as quickly as possible.
- resolved Jul 29, 2026, 02:31 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major July 28, 2026 UK Sensei Slowness/Login Issue 2h 37m Sensei Cloud - UK
Started Jul 28, 2026, 09:22 AM UTC· resolved Jul 28, 2026, 11:59 AM UTC
- investigating Jul 28, 2026, 09:22 AM UTC
We are currently investigating reports of users experiencing application slowness and intermittent login issues. Affected users may encounter delays when accessing services, increased page load times, or difficulties signing in. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Jul 28, 2026, 09:35 AM UTC
The service remains stable following corrective actions. Users are advised to refresh their browser or application and attempt to log in again if they continue to experience issues. We are actively monitoring the environment to ensure performance remains normal and will provide further updates if required.
- monitoring Jul 28, 2026, 09:51 AM UTC
We now believe the issue has been resolved, and services are operating normally. If you continue to experience any issues, please refresh your browser or application and try again. Our teams will continue to closely monitor the environment to ensure stability and performance remain at expected levels. We apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.
- investigating Jul 28, 2026, 09:57 AM UTC
We are aware that the issue has reoccurred, and some users may again experience slowness and intermittent login difficulties. Our technical teams are actively investigating the cause and working to restore full service stability as quickly as possible. We understand the impact this may have and are treating this with high priority. We apologize for the continued disruption and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
- monitoring Jul 28, 2026, 10:17 AM UTC
We believe the issue has now been resolved, and service performance has returned to expected levels. Our teams will continue to closely monitor the environment to ensure ongoing stability. If you continue to experience any issues, please refresh your browser or application and try again. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service.
- resolved Jul 28, 2026, 11:59 AM UTC
We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and the environment remains stable. As a result, we are closing this case and marking it as Resolved. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service. Should you experience any further issues, please do not hesitate to contact us and we will be happy to assist.
Major July 23, 2026 Issue with Sensei Cloud - UK 1h 29m Sensei Cloud - UK
Started Jul 23, 2026, 03:16 PM UTC· resolved Jul 23, 2026, 04:46 PM UTC
- investigating Jul 23, 2026, 03:16 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.
- investigating Jul 23, 2026, 03:53 PM UTC
Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
- resolved Jul 23, 2026, 04:46 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major May 5, 2026 Patient Bridge Sync Issues 21h 48m Patient Bridge
Started May 05, 2026, 09:50 AM UTC· resolved May 06, 2026, 07:38 AM UTC
- investigating May 05, 2026, 09:50 AM UTC
We are currently investigating an issue causing Patient Bridge to not sync with the Sensei Cloud application. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for the inconvenience and will provide further updates as we make progress.
- identified May 05, 2026, 12:05 PM UTC
We have identified the issue and are currently working on a fix. We apologise for the continued impact and thank you for your patience while we resolve this.
- monitoring May 05, 2026, 05:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 07:38 AM UTC
This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.
Critical February 23, 2026 CS Upstream Outage 2d CS Upstream
Started Feb 23, 2026, 08:03 AM UTC· resolved Feb 25, 2026, 08:09 AM UTC
- investigating Feb 23, 2026, 08:03 AM UTC
We are currently investigating an outage of our CS Upstream service. At this time, all services during the incident may be inaccessible. We apologize for the impact.
- monitoring Feb 24, 2026, 07:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 08:09 AM UTC
This incident has been resolved.
Major February 11, 2026 Issue with Patient Bridge 2h 9m Patient Bridge
Started Feb 11, 2026, 02:51 PM UTC· resolved Feb 11, 2026, 05:00 PM UTC
- investigating Feb 11, 2026, 02:51 PM UTC
Carestream Dental is investigating reports of an issue with our Patient Bridge service. Users of this service may be experiencing an outage, degraded performance or data is not syncing.
- resolved Feb 11, 2026, 05:00 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major December 10, 2025 Issue with Insurance Verifications 18h 4m Insurance Verifications
Started Dec 10, 2025, 07:45 PM UTC· resolved Dec 11, 2025, 01:50 PM UTC
- investigating Dec 10, 2025, 07:45 PM UTC
Carestream Dental is investigating reports of an issue with our Insurance Verifications service. Users of this service may be unable to verify patient coverage.
- resolved Dec 11, 2025, 01:50 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major December 9, 2025 Issue with Insurance Claims 1d 19h Insurance Claims
Started Dec 09, 2025, 05:53 PM UTC· resolved Dec 11, 2025, 01:50 PM UTC
- investigating Dec 09, 2025, 05:53 PM UTC
Carestream Dental is investigating reports of an issue with our Insurance Claims service affecting some dental claims of WinOMS customers. We are actively working on a resolution and will provide another update later this afternoon.
- identified Dec 09, 2025, 09:55 PM UTC
Important Update for WinOMS Dental Claim Submitters We want to keep you informed about an issue we recently identified that affects only WinOMS dental claim submitters. After a thorough review, we have determined the root cause and are taking immediate action. Our development team will continue working to implement the necessary code changes overnight, and we plan to deploy an emergency fix tomorrow. Once the fix is in place, we will promptly resubmit all affected claims to ensure accuracy and expedite resolution. Thank you for your patience and understanding as we work to resolve this quickly. We remain committed to transparency and minimizing any impact on your operations.
- resolved Dec 11, 2025, 01:50 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major November 18, 2025 Issue with Multiple Carestream Dental Services 2h 16m Patient Manager, Electronic Prescriptions
Started Nov 18, 2025, 01:19 PM UTC· resolved Nov 18, 2025, 03:36 PM UTC
- investigating Nov 18, 2025, 01:19 PM UTC
We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the following indicated services in this notification may be experiencing a service outage or degraded performance.
- identified Nov 18, 2025, 01:42 PM UTC
Some of our services are being impacted by a broader internet connectivity issue with a major internet services provider, Cloudflare
- resolved Nov 18, 2025, 03:36 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major November 11, 2025 Issue with Hosted Orthodontic and OMS Imaging Service 1h 48m OMS Imaging Hosted, Orthodontic Imaging Hosted
Started Nov 11, 2025, 03:20 PM UTC· resolved Nov 11, 2025, 05:08 PM UTC
- investigating Nov 11, 2025, 03:20 PM UTC
Carestream Dental is investigating reports of an issue with our Orthodontic Imaging Hosted service. Images taken may not be uploading or users may be experiencing degraded performance.
- identified Nov 11, 2025, 03:38 PM UTC
The primary issue has been resolved. However, users may continue to experience a delay of up to a few hours in the upload of newly acquired images to the Hosted environment.
- resolved Nov 11, 2025, 05:08 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Major October 20, 2025 Issue with Support Call Platform 18h 48m Support Call Platform
Started Oct 20, 2025, 05:26 PM UTC· resolved Oct 21, 2025, 12:14 PM UTC
- investigating Oct 20, 2025, 05:26 PM UTC
Carestream Dental Service and Support is currently impacted by an active Azure Web Services incident. During this incident, customers may be unable to reach our team by phone, chat and email or we may be unable to make outbound contact to respond to earlier interactions.
- resolved Oct 21, 2025, 12:14 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.