Carestream Dental incident

Issue with Hosted Orthodontic and OMS Imaging Service

Major Resolved View vendor source →

Carestream Dental experienced a major incident on November 11, 2025 affecting OMS Imaging Hosted and Orthodontic Imaging Hosted, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 03:20 PM UTC
Resolved
Nov 11, 2025, 05:08 PM UTC
Duration
1h 48m
Detected by Pingoru
Nov 11, 2025, 03:20 PM UTC

Affected components

OMS Imaging HostedOrthodontic Imaging Hosted

Update timeline

  1. investigating Nov 11, 2025, 03:20 PM UTC

    Carestream Dental is investigating reports of an issue with our Orthodontic Imaging Hosted service. Images taken may not be uploading or users may be experiencing degraded performance.

  2. identified Nov 11, 2025, 03:38 PM UTC

    The primary issue has been resolved. However, users may continue to experience a delay of up to a few hours in the upload of newly acquired images to the Hosted environment.

  3. resolved Nov 11, 2025, 05:08 PM UTC

    After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.