Is Carestream Dental down?
Last checked 6m agoActive incident: Issue with Patient Payment Link in Automated Statements
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Carestream Dental is reporting degraded performance right now (last checked 6m ago). Services are up but slower or partially failing.
Real-time Carestream Dental status, recent outages, and incident history — pulled directly from Carestream Dental's official status page at https://csdental.statuspage.io every 5 minutes. Pingoru tracks 35 Carestream Dental services and has captured 14 incidents in the last 90 days (99.40% uptime). Get email, Slack, Discord, or webhook alerts the moment Carestream Dental reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Automated Statements
Timeline · 1 update
- investigating · May 20, 2026, 03:43 PM UTC
Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
Latest: Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconcilia…
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Recent outages & incidents
Past 90 days- Electronic Prescriptions
Timeline · 2 updates
- investigating · May 29, 2026, 12:08 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved · May 29, 2026, 02:57 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Sensei Cloud - US
Timeline · 2 updates
- investigating · May 18, 2026, 03:54 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved · May 18, 2026, 04:48 PM UTC
After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functi…
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- Patient Bridge
Timeline · 4 updates
- investigating · May 05, 2026, 09:50 AM UTC
We are currently investigating an issue causing Patient Bridge to not sync with the Sensei Cloud application. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for the inconvenience and will provide further updates as we make progress.
- identified · May 05, 2026, 12:05 PM UTC
We have identified the issue and are currently working on a fix. We apologise for the continued impact and thank you for your patience while we resolve this.
- monitoring · May 05, 2026, 05:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 06, 2026, 07:38 AM UTC
This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.
Latest: This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.
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- WinOMS Hosted
Timeline · 4 updates
- investigating · Apr 14, 2026, 02:29 PM UTC
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance launching the WinOMS application.
- identified · Apr 14, 2026, 03:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Apr 15, 2026, 10:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Apr 17, 2026, 12:10 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Sensei Cloud - UK
Timeline · 4 updates
- investigating · Apr 14, 2026, 10:23 AM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may experience degraded performance.
- monitoring · Apr 14, 2026, 12:37 PM UTC
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
- monitoring · Apr 14, 2026, 12:38 PM UTC
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
- resolved · Apr 14, 2026, 02:25 PM UTC
We believe this issue has been resolved and services have returned to normal operation.
Latest: We believe this issue has been resolved and services have returned to normal operation.
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See the full Carestream Dental outage history
6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Carestream Dental outage history →Or sign up free to get alerts when Carestream Dental breaks · 10 free monitors · No credit card
- Issue with Electronic Prescriptions ResolvedStarted May 29, 2026, 12:08 PM UTC · Resolved May 29, 2026, 02:57 PM UTC · 2h 48m
- Started May 20, 2026, 03:43 PM UTC · ● 24d 5h
- Sensei Cloud - US ResolvedStarted May 18, 2026, 03:54 PM UTC · Resolved May 18, 2026, 04:48 PM UTC · 54m
- Patient Bridge Sync Issues ResolvedStarted May 05, 2026, 09:50 AM UTC · Resolved May 06, 2026, 07:38 AM UTC · 21h 48m
- Issue with WinOMS Hosted ResolvedStarted Apr 14, 2026, 02:29 PM UTC · Resolved Apr 17, 2026, 12:10 PM UTC · 2d 21h
- Issue with Sensei Cloud - UK ResolvedStarted Apr 14, 2026, 10:23 AM UTC · Resolved Apr 14, 2026, 02:25 PM UTC · 4h 1m
- Issue with WinOMS Hosted ResolvedStarted Apr 13, 2026, 03:34 PM UTC · Resolved Apr 13, 2026, 09:20 PM UTC · 5h 45m
- Issue with Electronic Prescriptions ResolvedStarted Apr 09, 2026, 04:05 PM UTC · Resolved Apr 29, 2026, 07:15 PM UTC · 20d 3h