Is Carestream Dental down?

Last checked just now
Current status
Carestream Dental has degraded performance

2 active incidents: Issue with CS Connect and Quick Connect, Issue with Patient Payment Link in Automated Statements

Official status page: https://csdental.statuspage.io · Polled every 5 minutes · 35 components tracked

Carestream Dental is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Carestream Dental status, recent outages, and incident history — pulled directly from Carestream Dental's official status page at https://csdental.statuspage.io every 5 minutes. Pingoru tracks 35 Carestream Dental services and has captured 18 incidents in the last 90 days (99.38% uptime). Get email, Slack, Discord, or webhook alerts the moment Carestream Dental reports a new incident — free for 5 monitors, no credit card.

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Carestream Dental uptime 99.38% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 21h 20m
    Started Jul 30, 2026, 01:12 PM UTC
    CS Connect and Quick Connect
    Timeline · 1 update
    • investigating · Jul 30, 2026, 01:12 PM UTC

      Carestream Dental is investigating reports of performance issues with our CS Connect and Quick Connect service. Users of these services may find the application slow to load at this time.

    Latest: Carestream Dental is investigating reports of performance issues with our CS Connect and Quick Connect service. Users of these services may find the application slow to load at thi…

  2. Ongoing ● 71d 18h
    Started May 20, 2026, 03:43 PM UTC
    Automated Statements
    Timeline · 1 update
    • investigating · May 20, 2026, 03:43 PM UTC

      Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

    Latest: Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconcilia…

Recent outages & incidents

Past 90 days
  1. Resolved 2h 7m
    Started Jul 29, 2026, 12:23 PM UTC · Resolved Jul 29, 2026, 02:31 PM UTC
    CS Connect and Quick Connect
    Timeline · 3 updates
    • investigating · Jul 29, 2026, 12:23 PM UTC

      CS Connect has been experiencing slowness recently and is currently inaccessible. We're working to restore it as quickly as possible and will post updates here as we have them.

    • investigating · Jul 29, 2026, 02:03 PM UTC

      We have confirmed a major outage affecting all customers. Our teams are investigating the issue and working to restore service as quickly as possible.

    • resolved · Jul 29, 2026, 02:31 PM UTC

      After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

    Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…

  2. Resolved 2h 37m
    Started Jul 28, 2026, 09:22 AM UTC · Resolved Jul 28, 2026, 11:59 AM UTC
    Sensei Cloud - UK
    Timeline · 6 updates
    • investigating · Jul 28, 2026, 09:22 AM UTC

      We are currently investigating reports of users experiencing application slowness and intermittent login issues. Affected users may encounter delays when accessing services, increased page load times, or difficulties signing in. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

    • monitoring · Jul 28, 2026, 09:35 AM UTC

      The service remains stable following corrective actions. Users are advised to refresh their browser or application and attempt to log in again if they continue to experience issues. We are actively monitoring the environment to ensure performance remains normal and will provide further updates if required.

    • monitoring · Jul 28, 2026, 09:51 AM UTC

      We now believe the issue has been resolved, and services are operating normally. If you continue to experience any issues, please refresh your browser or application and try again. Our teams will continue to closely monitor the environment to ensure stability and performance remain at expected levels. We apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.

    • investigating · Jul 28, 2026, 09:57 AM UTC

      We are aware that the issue has reoccurred, and some users may again experience slowness and intermittent login difficulties. Our technical teams are actively investigating the cause and working to restore full service stability as quickly as possible. We understand the impact this may have and are treating this with high priority. We apologize for the continued disruption and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.

    • monitoring · Jul 28, 2026, 10:17 AM UTC

      We believe the issue has now been resolved, and service performance has returned to expected levels. Our teams will continue to closely monitor the environment to ensure ongoing stability. If you continue to experience any issues, please refresh your browser or application and try again. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service.

    • resolved · Jul 28, 2026, 11:59 AM UTC

      We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and the environment remains stable. As a result, we are closing this case and marking it as Resolved. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service. Should you experience any further issues, please do not hesitate to contact us and we will be happy to assist.

    Latest: We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and th…

  3. Resolved 1h 29m
    Started Jul 23, 2026, 03:16 PM UTC · Resolved Jul 23, 2026, 04:46 PM UTC
    Sensei Cloud - UK
    Timeline · 3 updates
    • investigating · Jul 23, 2026, 03:16 PM UTC

      Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.

    • investigating · Jul 23, 2026, 03:53 PM UTC

      Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.

    • resolved · Jul 23, 2026, 04:46 PM UTC

      After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

    Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…

  4. Resolved 1h 39m
    Started Jul 23, 2026, 03:07 PM UTC · Resolved Jul 23, 2026, 04:46 PM UTC
    Sensei Cloud - US
    Timeline · 3 updates
    • investigating · Jul 23, 2026, 03:07 PM UTC

      Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    • investigating · Jul 23, 2026, 03:53 PM UTC

      Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.

    • resolved · Jul 23, 2026, 04:46 PM UTC

      After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

    Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…

  5. Resolved 2d 1h
    Started Jul 08, 2026, 02:58 PM UTC · Resolved Jul 10, 2026, 04:07 PM UTC
    WinOMS Hosted
    Timeline · 3 updates
    • investigating · Jul 08, 2026, 02:58 PM UTC

      Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance.

    • monitoring · Jul 08, 2026, 09:21 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Jul 10, 2026, 04:07 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Carestream Dental outage history

9 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 14 incidents View full outage history →