Is Carestream Dental down?

Last checked 4m ago
Current status
Carestream Dental has degraded performance

Active incident: Issue with Patient Payment Link in Automated Statements

Official status page: https://csdental.statuspage.io · Polled every 5 minutes · 35 components tracked

Carestream Dental is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.

Real-time Carestream Dental status, recent outages, and incident history — pulled directly from Carestream Dental's official status page at https://csdental.statuspage.io every 5 minutes. Pingoru tracks 35 Carestream Dental services and has captured 14 incidents in the last 90 days (99.40% uptime). Get email, Slack, Discord, or webhook alerts the moment Carestream Dental reports a new incident — free for 5 monitors, no credit card.

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Carestream Dental uptime 99.40% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 24d 6h
    Started May 20, 2026, 03:43 PM UTC
    Automated Statements
    Timeline · 1 update
    • investigating · May 20, 2026, 03:43 PM UTC

      Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

    Latest: Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconcilia…

Recent outages & incidents

Past 90 days
  1. Resolved 2h 48m
    Started May 29, 2026, 12:08 PM UTC · Resolved May 29, 2026, 02:57 PM UTC
    Electronic Prescriptions
    Timeline · 2 updates
    • investigating · May 29, 2026, 12:08 PM UTC

      Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.

    • resolved · May 29, 2026, 02:57 PM UTC

      After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

    Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…

  2. Resolved 54m
    Started May 18, 2026, 03:54 PM UTC · Resolved May 18, 2026, 04:48 PM UTC
    Sensei Cloud - US
    Timeline · 2 updates
    • investigating · May 18, 2026, 03:54 PM UTC

      Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.

    • resolved · May 18, 2026, 04:48 PM UTC

      After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

    Latest: After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functi…

  3. Resolved 21h 48m
    Started May 05, 2026, 09:50 AM UTC · Resolved May 06, 2026, 07:38 AM UTC
    Patient Bridge
    Timeline · 4 updates
    • investigating · May 05, 2026, 09:50 AM UTC

      We are currently investigating an issue causing Patient Bridge to not sync with the Sensei Cloud application. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for the inconvenience and will provide further updates as we make progress.

    • identified · May 05, 2026, 12:05 PM UTC

      We have identified the issue and are currently working on a fix. We apologise for the continued impact and thank you for your patience while we resolve this.

    • monitoring · May 05, 2026, 05:25 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · May 06, 2026, 07:38 AM UTC

      This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.

    Latest: This incident affecting Patient Bridge has been solved, syncs have occurred overnight to align the 2 systems.

  4. Resolved 2d 21h
    Started Apr 14, 2026, 02:29 PM UTC · Resolved Apr 17, 2026, 12:10 PM UTC
    WinOMS Hosted
    Timeline · 4 updates
    • investigating · Apr 14, 2026, 02:29 PM UTC

      Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance launching the WinOMS application.

    • identified · Apr 14, 2026, 03:34 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Apr 15, 2026, 10:56 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Apr 17, 2026, 12:10 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 4h 1m
    Started Apr 14, 2026, 10:23 AM UTC · Resolved Apr 14, 2026, 02:25 PM UTC
    Sensei Cloud - UK
    Timeline · 4 updates
    • investigating · Apr 14, 2026, 10:23 AM UTC

      Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may experience degraded performance.

    • monitoring · Apr 14, 2026, 12:37 PM UTC

      We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.

    • monitoring · Apr 14, 2026, 12:38 PM UTC

      We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.

    • resolved · Apr 14, 2026, 02:25 PM UTC

      We believe this issue has been resolved and services have returned to normal operation.

    Latest: We believe this issue has been resolved and services have returned to normal operation.

See the full Carestream Dental outage history

6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 11 incidents View full outage history →