Is Carestream Dental down?
Last checked 6m agoActive incident: Issue with Patient Payment Link in Automated Statements
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Carestream Dental is reporting degraded performance right now (last checked 6m ago). Services are up but slower or partially failing.
Real-time Carestream Dental status, recent outages, and incident history — pulled directly from Carestream Dental's official status page at https://csdental.statuspage.io every 5 minutes. Pingoru tracks 35 Carestream Dental services and has captured 18 incidents in the last 90 days (99.35% uptime). Get email, Slack, Discord, or webhook alerts the moment Carestream Dental reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Automated Statements
Timeline · 1 update
- investigating · May 20, 2026, 03:43 PM UTC
Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
Latest: Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconcilia…
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Recent outages & incidents
Past 90 days- CS Connect and Quick Connect
Timeline · 2 updates
- investigating · Jul 30, 2026, 01:12 PM UTC
Carestream Dental is investigating reports of performance issues with our CS Connect and Quick Connect service. Users of these services may find the application slow to load at this time.
- resolved · Jul 31, 2026, 12:38 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- CS Connect and Quick Connect
Timeline · 3 updates
- investigating · Jul 29, 2026, 12:23 PM UTC
CS Connect has been experiencing slowness recently and is currently inaccessible. We're working to restore it as quickly as possible and will post updates here as we have them.
- investigating · Jul 29, 2026, 02:03 PM UTC
We have confirmed a major outage affecting all customers. Our teams are investigating the issue and working to restore service as quickly as possible.
- resolved · Jul 29, 2026, 02:31 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Sensei Cloud - UK
Timeline · 6 updates
- investigating · Jul 28, 2026, 09:22 AM UTC
We are currently investigating reports of users experiencing application slowness and intermittent login issues. Affected users may encounter delays when accessing services, increased page load times, or difficulties signing in. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring · Jul 28, 2026, 09:35 AM UTC
The service remains stable following corrective actions. Users are advised to refresh their browser or application and attempt to log in again if they continue to experience issues. We are actively monitoring the environment to ensure performance remains normal and will provide further updates if required.
- monitoring · Jul 28, 2026, 09:51 AM UTC
We now believe the issue has been resolved, and services are operating normally. If you continue to experience any issues, please refresh your browser or application and try again. Our teams will continue to closely monitor the environment to ensure stability and performance remain at expected levels. We apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.
- investigating · Jul 28, 2026, 09:57 AM UTC
We are aware that the issue has reoccurred, and some users may again experience slowness and intermittent login difficulties. Our technical teams are actively investigating the cause and working to restore full service stability as quickly as possible. We understand the impact this may have and are treating this with high priority. We apologize for the continued disruption and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
- monitoring · Jul 28, 2026, 10:17 AM UTC
We believe the issue has now been resolved, and service performance has returned to expected levels. Our teams will continue to closely monitor the environment to ensure ongoing stability. If you continue to experience any issues, please refresh your browser or application and try again. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service.
- resolved · Jul 28, 2026, 11:59 AM UTC
We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and the environment remains stable. As a result, we are closing this case and marking it as Resolved. We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service. Should you experience any further issues, please do not hesitate to contact us and we will be happy to assist.
Latest: We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and th…
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- Sensei Cloud - UK
Timeline · 3 updates
- investigating · Jul 23, 2026, 03:16 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.
- investigating · Jul 23, 2026, 03:53 PM UTC
Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
- resolved · Jul 23, 2026, 04:46 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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- Sensei Cloud - US
Timeline · 3 updates
- investigating · Jul 23, 2026, 03:07 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- investigating · Jul 23, 2026, 03:53 PM UTC
Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
- resolved · Jul 23, 2026, 04:46 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Latest: After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience a…
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See the full Carestream Dental outage history
9 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Carestream Dental outage history →Or sign up free to get alerts when Carestream Dental breaks · 10 free monitors · No credit card
- Started Jul 30, 2026, 01:12 PM UTC · Resolved Jul 31, 2026, 12:38 PM UTC · 23h 25m
- Issue with CS Connect ResolvedStarted Jul 29, 2026, 12:23 PM UTC · Resolved Jul 29, 2026, 02:31 PM UTC · 2h 7m
- UK Sensei Slowness/Login Issue ResolvedStarted Jul 28, 2026, 09:22 AM UTC · Resolved Jul 28, 2026, 11:59 AM UTC · 2h 37m
- Issue with Sensei Cloud - UK ResolvedStarted Jul 23, 2026, 03:16 PM UTC · Resolved Jul 23, 2026, 04:46 PM UTC · 1h 29m
- Sensei Cloud - US ResolvedStarted Jul 23, 2026, 03:07 PM UTC · Resolved Jul 23, 2026, 04:46 PM UTC · 1h 39m
- Issue with WinOMS Hosted ResolvedStarted Jul 08, 2026, 02:58 PM UTC · Resolved Jul 10, 2026, 04:07 PM UTC · 2d 1h
- Issue with WinOMS Hosted ResolvedStarted Jul 07, 2026, 04:16 PM UTC · Resolved Jul 07, 2026, 10:20 PM UTC · 6h 3m
- Sensei Cloud - US ResolvedStarted Jul 07, 2026, 03:14 PM UTC · Resolved Jul 07, 2026, 04:07 PM UTC · 53m