Carestream Dental experienced a major incident on October 20, 2025 affecting Support Call Platform, lasting 18h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Support Call Platform
Update timeline
- investigating Oct 20, 2025, 05:26 PM UTC
Carestream Dental Service and Support is currently impacted by an active Azure Web Services incident. During this incident, customers may be unable to reach our team by phone, chat and email or we may be unable to make outbound contact to respond to earlier interactions.
- resolved Oct 21, 2025, 12:14 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.