Carestream Dental incident

Issue with WinOMS Hosted - ePrescriptions Errors

Resolved after 5 days 1 hour, affecting WinOMS Hosted, on August 5, 2026.

monitoring Aug 10, 2026, 12:42 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 05, 2026, 03:04 PM UTC
Resolved
Aug 10, 2026, 04:15 PM UTC
Duration
5d 1h
Detected by Pingoru
Aug 05, 2026, 03:04 PM UTC

Affected components

WinOMS Hosted

Update timeline

  1. investigating Aug 05, 2026, 03:04 PM UTC

    Carestream Dental is investigating reports of an issue with ePrescriptions errors for some users of our WinOMS Hosted service. Users of this service may be experiencing errors and degraded performance using ePrescriptions with WinOMS.

  2. identified Aug 07, 2026, 01:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 10, 2026, 12:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2026, 04:15 PM UTC

    This incident has been resolved.

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