Carestream Dental incident

Issue with Multiple Carestream Dental Services

Major Resolved View vendor source →

Carestream Dental experienced a major incident on November 18, 2025 affecting Patient Manager and Electronic Prescriptions, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:19 PM UTC
Resolved
Nov 18, 2025, 03:36 PM UTC
Duration
2h 16m
Detected by Pingoru
Nov 18, 2025, 01:19 PM UTC

Affected components

Patient ManagerElectronic Prescriptions

Update timeline

  1. investigating Nov 18, 2025, 01:19 PM UTC

    We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the following indicated services in this notification may be experiencing a service outage or degraded performance.

  2. identified Nov 18, 2025, 01:42 PM UTC

    Some of our services are being impacted by a broader internet connectivity issue with a major internet services provider, Cloudflare

  3. resolved Nov 18, 2025, 03:36 PM UTC

    After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.