Carestream Dental incident
Issue with Payments Processing - Surcharge Only
Minor Vendor's status page →
Resolved after 3 days 16 hours, affecting Payment Manager - US, on August 13, 2026.
Carestream Dental is investigating an issue affecting Payments Processing for users with the Surcharging feature enabled. When Surcharging is enabled, applied surcharges may not be reflected automatically on patient ledgers.
Affected components
Payment Manager - US
Update timeline
- investigating Aug 13, 2026, 08:44 PM UTC
Carestream Dental is investigating an issue affecting Payments Processing for users with the Surcharging feature enabled. When Surcharging is enabled, applied surcharges may not be reflected automatically on patient ledgers.
- resolved Aug 17, 2026, 12:59 PM UTC
This incident has been resolved.
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