Carestream Dental experienced a major incident on December 10, 2025 affecting Insurance Verifications, lasting 18h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Insurance Verifications
Update timeline
- investigating Dec 10, 2025, 07:45 PM UTC
Carestream Dental is investigating reports of an issue with our Insurance Verifications service. Users of this service may be unable to verify patient coverage.
- resolved Dec 11, 2025, 01:50 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.