Issue with Insurance Claims

Update timeline

1. investigating Dec 09, 2025, 05:53 PM UTC

   Carestream Dental is investigating reports of an issue with our Insurance Claims service affecting some dental claims of WinOMS customers. We are actively working on a resolution and will provide another update later this afternoon.

2. identified Dec 09, 2025, 09:55 PM UTC

   Important Update for WinOMS Dental Claim Submitters We want to keep you informed about an issue we recently identified that affects only WinOMS dental claim submitters. After a thorough review, we have determined the root cause and are taking immediate action. Our development team will continue working to implement the necessary code changes overnight, and we plan to deploy an emergency fix tomorrow. Once the fix is in place, we will promptly resubmit all affected claims to ensure accuracy and expedite resolution. Thank you for your patience and understanding as we work to resolve this quickly. We remain committed to transparency and minimizing any impact on your operations.

3. resolved Dec 11, 2025, 01:50 PM UTC

   After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.