Resolved after 6 hours 6 minutes, affecting Payment Manager - UK, on September 16, 2026.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:46 PM UTC
Carestream Dental is investigating reports of an issue with our payments processing service in UK region. Users of this service may be unable to process new payments or be experiencing degraded performance.
- identified Sep 16, 2026, 01:56 PM UTC
We've identified this issue is tied to an underlying incident with Clover. As a workaround, take payments outside the integration: 1. On the Clover device, touch all four corners to exit the integration. 2. Use the 'Sale App' to process the payment (EMV and contactless guidance). 3. In R4+, manually add the payment on a system without Payment Manager installed.
- resolved Sep 16, 2026, 07:53 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
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