Carestream Dental incident

OrthoTrac and WinOMS Cloud Performance Issues

Minor Resolved View vendor source →

Carestream Dental experienced a minor incident on July 7, 2025 affecting WinOMS Hosted and OrthoTrac Hosted, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 03:02 PM UTC
Resolved
Jul 07, 2025, 07:42 PM UTC
Duration
4h 40m
Detected by Pingoru
Jul 07, 2025, 03:02 PM UTC

Affected components

WinOMS HostedOrthoTrac Hosted

Update timeline

  1. monitoring Jul 07, 2025, 03:02 PM UTC

    Users may have experienced a brief disconnect from the Cloud within the last hour and then slowness upon reconnecting. A fix has been implemented, and we are monitoring the results. If you are experiencing slowness currently, please close the application and then relaunch to resolve. We apologize for any inconvenience. -Cloud Admin

  2. resolved Jul 07, 2025, 07:42 PM UTC

    This incident has been resolved.