Carestream Dental experienced a major incident on July 17, 2025 affecting OrthoTrac Hosted, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
OrthoTrac Hosted
Update timeline
- investigating Jul 17, 2025, 12:00 PM UTC
Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
- resolved Jul 17, 2025, 12:11 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.