Carestream Dental experienced a major incident on July 25, 2025 affecting Payments Processing, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Payments Processing
Update timeline
- investigating Jul 25, 2025, 12:11 PM UTC
Carestream Dental is investigating reports of an issue with our Payments Processing service. Users of this service may be unable to process new payments or be experiencing degraded performance.
- resolved Jul 25, 2025, 01:46 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.