Carestream Dental experienced a major incident on July 25, 2025 affecting Electronic Prescriptions, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Electronic Prescriptions
Update timeline
- investigating Jul 25, 2025, 06:13 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved Jul 25, 2025, 07:12 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.