Carestream Dental experienced a major incident on September 11, 2025 affecting Sensei Cloud - US, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Sensei Cloud - US
Update timeline
- investigating Sep 11, 2025, 01:40 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved Sep 11, 2025, 01:47 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. You may need to refresh your browser or relogin to Sensei Cloud if you are still experiencing any issue. Please contact us if you continue to experience any issues.