Carestream Dental experienced a minor incident on September 29, 2025 affecting Sensei Cloud - US, lasting 21h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Sensei Cloud - US
Update timeline
- investigating Sep 29, 2025, 01:07 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to check-in, seat, or complete appointments from appointment tile. We have identified workaround; click on the appointment tile, select the pencil icon, and then choose Check-In or Confirm. Please use this workaround until incident is resolved.
- investigating Sep 30, 2025, 10:13 AM UTC
We are continuing to investigate this issue.
- resolved Sep 30, 2025, 10:14 AM UTC
This incident has now been resolved. We apologize for any inconvenience this may have caused.