CaptivateIQ incident

Degraded Performance

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on July 23, 2025 affecting Data & Connections and Sandboxes, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 06:58 PM UTC
Resolved
Jul 23, 2025, 10:37 PM UTC
Duration
3h 38m
Detected by Pingoru
Jul 23, 2025, 06:58 PM UTC

Affected components

Data & ConnectionsSandboxes

Update timeline

  1. investigating Jul 23, 2025, 06:58 PM UTC

    We are currently experiencing degraded performance. on a subset of features.

  2. identified Jul 23, 2025, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 23, 2025, 08:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 23, 2025, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 23, 2025, 10:37 PM UTC

    This incident has been resolved.