CaptivateIQ incident

Degraded service for background processes

Notice Resolved View vendor source →

CaptivateIQ experienced a notice incident on September 18, 2026 affecting Workbooks & Commission Plans and Data & Connections and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 04:48 PM UTC
Resolved
Sep 18, 2026, 05:46 PM UTC
Duration
58m
Detected by Pingoru
Sep 18, 2026, 04:48 PM UTC

Affected components

Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies Management

Update timeline

  1. investigating Sep 18, 2026, 04:48 PM UTC

    CaptivateIQ is currently experiencing degraded service for all background processes. Restoration work is in progress and expected to take 45 minutes.

  2. monitoring Sep 18, 2026, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2026, 05:46 PM UTC

    This incident has been resolved.