CaptivateIQ incident

Issues with job processing in CaptivateIQ

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on May 27, 2026 affecting Workbooks & Commission Plans and Data & Connections and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 09:45 AM UTC
Resolved
May 27, 2026, 10:29 AM UTC
Duration
43m
Detected by Pingoru
May 27, 2026, 09:45 AM UTC

Affected components

Workbooks & Commission PlansData & ConnectionsPayoutsReportingWorkflow BuilderSandboxes

Update timeline

  1. investigating May 27, 2026, 09:45 AM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 10:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 10:29 AM UTC

    This incident has been resolved.